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Former Member
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Message 1 of 16

False Artemis! 56BB98AFBF02

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The program is used for vehicle diagnostics, the reader is called OP-COM and the software name is OPCOM090714_EN_OK.exe I have been using this software for ages on other anti virus software, but since I moved over to Orange home broadband I decided to take up the offer of the free McAfee AV software.

Problem is it keeps deleting the file and putting it in to qaurantine, the only way I can run it is to disable real time scanning which I do not want to do, especially since I need to take my laptop outdoors to my car and use my wireless connection, so I would be happier if McAfee as running full protection whilst allowing me to use my software.

As I said it is used for vehicle diagnostics, I plug in the reader to the cars onboard socket, start up "OPCOM090714_EN_OK.exe" and run checks on my car, clear fault codes and so on.

Please can someone look in to this as I use "OPCOM090714_EN_OK.exe" on a daily basis and I do not feel safe being outside on a wireless connection with limited protection,

Many thanks in advance

StephSCO

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Former Member
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Message 13 of 16

Re: False Artemis! 56BB98AFBF02

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Hi,

It usually takes two hours to relect the updates in production. However, in this case, it must have lagged behind for some reason. We have confirmed the fix now by running a targetted scan on the sample submitted under ID:678137. If you would like us to investigate the other false positives, kindly submit the related sample files and post the IDs here. We will surely assist you with a resolution.

Regards,

Showvik

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15 Replies

Re: False Artemis! 56BB98AFBF02

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http://vil.nai.com/vil/submit-sample.aspx

Submit the file zipped here and you will get an immediate reply. Reply to it changing the subject to False +ve and name of detection. Say in body of email why you think it is ok and where to download themselves if available.. Post the analysis id here and i will bump this up in 4 days if not answered/fixed before then.

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Message 3 of 16

Re: False Artemis! 56BB98AFBF02

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Not sure what your message means, but I downloaded "GetSusp utility" and ran it, of course it came back as infected and saved the info in a zip file,

Number of the file is "gsusp_3C9D6D2EB5D8_091312_042926"

Re: False Artemis! 56BB98AFBF02

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Getsusp would have emailed Mcafee the infected file but unless yoiu added your email addy to the preferences they would not know who needs help. But what I asked was to grab the file zip it and set the password to infected and email it to mcafee at the address in the link. When they reply do what I suggested re changing the subject etc and reply back to them. Post the analysis id here.

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Message 5 of 16

Re: False Artemis! 56BB98AFBF02

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I can't email the file as everytime I try it fails, as Hotmail is detecting that an .exe file is inside the zipped file. I never had this problem when I was on Eset and only reason I installed McAfee is that it came free when I switched my internet provider to Orange.

I have just done Getsusp again but put in my email address, but I don't know what analysis id you are talking about. Seriously considering going back to Eset, atleast I could use the software.

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Message 6 of 16

Re: False Artemis! 56BB98AFBF02

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Reference WorkItemID: 677162

Re: False Artemis! 56BB98AFBF02

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Ok getsusp did it some ISPs do not like zipped exes.

Will point a lab tech here

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Message 8 of 16

Re: False Artemis! 56BB98AFBF02

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Hi,

Thank you for providing us the submission ID. We will analyze the file and get back to you with the result.

Regards,

Showvik

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Message 9 of 16

Re: False Artemis! 56BB98AFBF02

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The reason I can see it thinking it is a trojan is the software is a scanner, it scans the cars ECU for fault codes and other info, so I assume McAfee is thinking/mistaking it as a trojan to scan computers. But I seriously need this software and an Antivirus that is on full protection.

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Message 10 of 16

Re: False Artemis! 56BB98AFBF02

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Hi,

Artemis!56BB98AFBF02 has been suppressed. Kindly allow up to 2 hours for this update to reflect in Artemis system.

Regards,

Showvik

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