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xfr3386
Level 7

False Artemis!53CFBA4A4BF0

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A file that is associated with the auto-update procedure of our application was marked as a Trojan by McAfee. The user triggers our auto-update process (managed with TrueUpdate), and after the user clicks next on the first screen it downloads the latest version of our update scripts and then runs them to update the application. One of those files, desktop_update.ts3, is being flagged by the on-access scanner.

I submitted the file to McAfee labs, Analysis ID 10303506.

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catdaddy
Level 20

Re: False Artemis!53CFBA4A4BF0

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I received the following correspondence back from the Labs. Could you kindly confirm if your detection had been suppressed? If indeed this is the case, could you please mark this discussion as 'Correctly answered'?

Hi Cliff,

The detection is already suppressed on 2/27/2017 9:41:51 PM

Regards,

Aayush

Thank you

CD

Cliff
McAfee Volunteer
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5 Replies
catdaddy
Level 20

Re: False Artemis!53CFBA4A4BF0

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​,

                      Thank you for following protocol. After allowing McAfee Labs 2-3 buisness days to process/analyze, if  it has yet to be done, I will escalate on your behalf.

All the Best

CD

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!53CFBA4A4BF0

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I received the following correspondence back from the Labs. Could you kindly confirm if your detection had been suppressed? If indeed this is the case, could you please mark this discussion as 'Correctly answered'?

Hi Cliff,

The detection is already suppressed on 2/27/2017 9:41:51 PM

Regards,

Aayush

Thank you

CD

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!53CFBA4A4BF0

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Marking this discussion as 'Correctly Answered' per McAfee Engineer's confirmation.

Cliff
McAfee Volunteer
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xfr3386
Level 7

Re: False Artemis!53CFBA4A4BF0

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I can confirm this file is no longer being detected, thanks for resolving it.

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catdaddy
Level 20

Re: False Artemis!53CFBA4A4BF0

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You are perfectly welcome  Glad that all is okay.

All the Best

CD

Cliff
McAfee Volunteer
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