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rhaller92
Level 7

False Artemis!4C103D8B4B13

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Hello, I've recently made a purchase of Crimsonland on the Steam Store client. Once the download finished McAfee Realtime reported a file quarantined and blocked. I'm unsure if the software has had problems in the past but I find Steam to be a legitimate software service that wouldn't sell and distribute malware.

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exbrit
Level 21

Re: False Artemis!4C103D8B4B13

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You can report a False Artemis detection and submit the software for clearance too if you wish:  https://community.mcafee.com/thread/2016

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exbrit
Level 21

Re: False Artemis!4C103D8B4B13

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You can report a False Artemis detection and submit the software for clearance too if you wish:  https://community.mcafee.com/thread/2016

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catdaddy
Level 20

Re: False Artemis!4C103D8B4B13

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Once again, I was unaware that you were responding almost as the same time. (It Happens). The primary Goal/objective is that we both were giving similar advice to the OP.

Regards,

Cliff
McAfee Volunteer
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exbrit
Level 21

Re: False Artemis!4C103D8B4B13

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Better two answers than none at all ;-)

Message was edited by: Ex_Brit on 20/06/14 5:49:26 EDT PM
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catdaddy
Level 20

Re: False Artemis!4C103D8B4B13

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  yep, Just wanted to you to know.

All the best,

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!4C103D8B4B13

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BTW.....Ever take a look at the "Name" of that Fella whom created the " Answer/Document "?

Chuckle...Nuff Said...

Have a Good One

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!4C103D8B4B13

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HI rhaller92,

         Welcome to McAfee Communities. If you have any reservations in regards to McAfee Detecting as such.

You can always submit your File/Program for submission to McAfee Labs. You can achieve such by following the Guidelines/Instructions listed with-in the Link below my Signature.. ( Last link)....

        Please allow the appropiate time for analysis, (4-5) Buisness days. As you can imagine the detections McAfee obtains on a daily basis. Upon doing so, should your issue not be resolved, please post back the Analysis ID # associated with your submission.

      Then if not resolved, we can expedite your submission in a manner to be resolved.

Wishing you all the Very best,

Regards,

Edited for typos...

Message was edited by: catdaddy on 6/20/14 4:53:55 PM EDT
Cliff
McAfee Volunteer
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rhaller92
Level 7

Re: False Artemis!4C103D8B4B13

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Thank you both for the information. I'll proceed through the proper channels to see if I can get the file whitelisted.

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exbrit
Level 21

Re: False Artemis!4C103D8B4B13

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Good luck ;-)

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catdaddy
Level 20

Re: False Artemis!4C103D8B4B13

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All the best

Cliff
McAfee Volunteer
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