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infomplay
Level 7

False Artemis!49AC6411F87F

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our application mistakenly detected as a virus.

we tried to send it to mcafee detection dispute form (according to the manual), but did not receive a reply.

can you please add it to whitelist?

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Peacekeeper
Level 20

Re: False Artemis!49AC6411F87F

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That file has now been cleared  can you please check this is teh case and mark the thread as answered

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Peacekeeper
Level 20

Re: False Artemis!49AC6411F87F

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Try the other submission path for consumers rather than the corporate path and also getsusp see if it can detect and upload it

Both ways should get a fairly fast reply with an analysis or work unit ID number. Post whichever 1 you get and we will stir things up if no fix in 4 days. First thing is to get a reply.

How big is the file?

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infomplay
Level 7

Re: False Artemis!49AC6411F87F

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Ok. I sent the file to virus_research@

Getsuspp does not detect it even if I enter email in preferences and upload it.

The file size is ~400kb

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Peacekeeper
Level 20

Re: False Artemis!49AC6411F87F

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I understand why getsusp did not pick it up no worry there did you get a reply email that proves it worked. there should have been an analysis id number

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infomplay
Level 7

Re: False Artemis!49AC6411F87F

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unfortunately I did not get any reply with the id numberSmiley Sad May be we can do it other way?

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catdaddy
Level 20

Re: False Artemis!49AC6411F87F

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,

                    If I may interject, PK is most likely still asleep. As his geographical location is Australia. I am certain he will respond when picking up this thread. As he stated, there is a reason why Getsusp did not pick it up, no worry.

                    If you are indeed presently still getting a Detection upon accessing the File/Program. It may be that we could contact a McAfee Labs Technician on your behalf. However, I will leave you in the very capable hands of PK. Especially since he is assisting you on this issue.

                     Just thought I would add that....

All the very Best

Catdaddy

McAfee Community Moderator

Consumer Products

Cliff
McAfee Volunteer
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Peacekeeper
Level 20

Re: False Artemis!49AC6411F87F

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Not asleep only 7.15pm here. 

infomplay are you sure you zipped the file and password protected it with password infected 


Please retry it and if no reply friend me and message me a link to the file either on a website or dropbox.

I have noticed several users having submission troubles I even could not do 1 recently.

With the link I can email the labs guys directly and get this addressed but only if the submission does not work

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infomplay
Level 7

Re: False Artemis!49AC6411F87F

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ok. I sent the link to you

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Peacekeeper
Level 20

Re: False Artemis!49AC6411F87F

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That file has now been cleared  can you please check this is teh case and mark the thread as answered

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infomplay
Level 7

Re: False Artemis!49AC6411F87F

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Yes, thanks! For now it is ok.

I'm afraid that we update our software often and it could be detected again after new release.

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