cancel
Showing results for 
Search instead for 
Did you mean: 
leugar
Level 7

False Artemis!40E6845CF51B

Jump to solution

False Artemis!40E6845CF51B

How to add a file to the trusted?

0 Kudos
1 Solution

Accepted Solutions
nkelly
Level 11

Re: False Artemis!40E6845CF51B

Jump to solution

Hi,

The .DLL has been analysed and determined to be a non-malicious file. It will no longer be detected by GTI.

Regards,

Nick

0 Kudos
5 Replies
catdaddy
Level 20

Re: False Artemis!40E6845CF51B

Jump to solution

If you feel that this is Legitimate, please follow the Guidelines/Instructions:

Regards,

Catdaddy

Mcafee Volunteer Moderator

Cliff
McAfee Volunteer
0 Kudos
catdaddy
Level 20

Re: False Artemis!40E6845CF51B

Jump to solution

If your Version of McAfee is (13.6)-(17.6.428) File exclusion is re-introduced. However, you exclude the file at your (Own) risk. It most likely will remain being detected, until McAfee Labs has Cleared/Whitelisted it.

You also have the discretion to add to your "Trusted" List, However again for your safety I would have it cleared by McAfee first.

Just my Honest Opinion.

You can always of course submit it to Virus Total as well. To see if other Anti-Virus Engines similarly detects it as well.

Regards,

Catdaddy

Cliff
McAfee Volunteer
0 Kudos
leugar
Level 7

Re: False Artemis!40E6845CF51B

Jump to solution

I have

SecurityCentre

Version 13.6

Build 13.6.1248

Anti-Virus and Anti-Spyware

Version 17.6

Build 17.6.428

I see trusted list but how I can add any file to it?

I didn't update program which is with this "Artemis" and program worked fine till last week. When I switch off McAfee and put file manually back to program folder then switch on McAfee and scan folder it don't see any virus but remove file when I start program. When I switch off McAfee and start program then switch on McAfee it work fine and McAfee don't virus it just remove file when I install program or start.

0 Kudos
catdaddy
Level 20

Re: False Artemis!40E6845CF51B

Jump to solution

As I stated earlier, Your McAfee Ant-Virus may still detect it when trying to open the file.

Another way to submit it ,is to Download/Install/Save McAfee Getsusp Tool to Desktop Folder.You can obtain this Superb Tool here:   Close all browsers/Applications.

Temporarily Disable Real Time Scanning.....

Now open your McAfee UI,click Navigation/Quarantined and Trusted Items/Expand Quarantined Items/Quarantined and Potentially Unwanted Programs/Restore. Do not open the program being detected. Now go to your saved folder,and run Getsusp to submit.

Turn Realtime Scanning back on. You should receive a Work Item ID # confirming your submission.

Cliff
McAfee Volunteer
0 Kudos
nkelly
Level 11

Re: False Artemis!40E6845CF51B

Jump to solution

Hi,

The .DLL has been analysed and determined to be a non-malicious file. It will no longer be detected by GTI.

Regards,

Nick

0 Kudos