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Reliable Contributor Peacekeeper
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Message 11 of 21

Re: False Artemis!33AFE2F3942E

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How big is the file zipped or unzipped?

Yes you will get an auto reply with a machine analysis and analysis id  number if submitted properly maybe the file size is too high.

Post the size and I will see what i can do.

Re: False Artemis!33AFE2F3942E

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Hi, Dear Peacekeeper

I have found that the false postitve alarm just remove today, really appreciate  your patience and your great support!

Thank you!

Best regards!

Reliable Contributor Peacekeeper
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Message 13 of 21

Re: False Artemis!33AFE2F3942E

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Seems 1 of the submissions worked strange you got no notification.

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Re: False Artemis!33AFE2F3942E

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Hi, Dear Peacekeeper

It really happy to hear that my submission worked, but so far, I do not see notification

Email address removed for safety - Hayton

It will be even more great if I can get a auto-response after submission, so I can clearly know my offer is accepted

Thank you for your great support.

Message was edited by: Hayton : remove email address from post on 28/05/14 09:46:58 IST
Reliable Contributor Peacekeeper
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Message 15 of 21

Re: False Artemis!33AFE2F3942E

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If it is now not detected that is great if you got no notification that is not normal but hey it seemed to work.

Reliable Contributor exbrit
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Message 16 of 21

Re: False Artemis!33AFE2F3942E

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So is this thread solved now?

Re: False Artemis!33AFE2F3942E

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Hi, Dear Sir

Thank you for your kindly support, the thread has solved now.1

Wish you have a great day!

Reliable Contributor exbrit
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Message 18 of 21

Re: False Artemis!33AFE2F3942E

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That's great, all the best 😉

Anyone else with similar cases please start a new discussion, thank you.

Message was edited by: Ex_Brit on 28/05/14 7:43:26 EDT AM

Re: False Artemis!33AFE2F3942E

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Hi, Dear Sir

Hope you are doing great.

I have sent a email to virus_research@mcafee.com  as your suggestion,

The subject is of the email is "False Artemis!33AFE2F3942E"

And I have also attached a zip file contain the false alarm zip file which the file name is "yac.zip" and the password is "infected".

As your guideline, I should get an "auto-acknowledge almost immediately" after sending this email, but

I still do not get any auto-response email yet, which make me worry that whether I have submit successfully or not.

Could you please kindly confirm whether the email format is correct or not., so I can make sure my offer is accepted by your side.

Thank you for your patience in advance.

Looking forward to your kindly support.

Reliable Contributor Peacekeeper
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Message 20 of 21

Re: False Artemis!33AFE2F3942E

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The workitem id number is from any email Mcafee sends you re detections after a getsusp run. The analysis id number will be on teh reply you get when you use the submission method we described above.

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