False Artemis!264F9EB0474E

[litemanager]

seems i don't have "Analysis ID#" , can't find it anywhere

[catdaddy]

Could you kindly (Re-Submit) following prior instructions and post it please. Upon a successful submission, you will get a 'Automated' reply back from the Labs. It is my understanding that (2) of your detections have indeed been suppressed. Which leaves only (1) which requires evaluation.

Anyhow, I have indeed escalated your case on your behalf

Hopefully we will hear something in short order.

[litemanager]

yea, if we speak about it

Detection Dispute Submission | McAfee Labs

During submition must  specify

Product and version:

Engine Version:

.DAT Version:

but I don't know it, because used only report from virustotal

[catdaddy]

Then kindly follow me, as I have followed you and send me the 'Hash Values' as well. Please do not post on the forum though. Thanks

You can also try the alternative method also;

[desertgal · Accepted solution]

Hi Cliff,

I suppressed the last hash sent via email. The customer will see an update in the system within a few hours from now.

Happy Holidays Cliff!

Thank you!

[catdaddy]

Hi DG,

           As always thank you for your prompt assistance

Merry Christmas/Happy Holidays

Cliff

[catdaddy]

​,

                          Could you kindly confirm that your detections have indeed been suppressed, as the McAfee Labs Technician indicated? If indeed that is the case, would you kindly mark DesertGal's response  'Correctly Answered'? Then we can consider this thread Resolved/Closed.

Thank you in Advance,

Cliff/CD

[litemanager]

Problem is solved now, thank you so much!

I have written to mcAfee (Whitelisting Program) hope it help to prevent detection in the future!

Special thanks to catdaddy!

[catdaddy]

​,

                        I am glad to see that all is okay   I am locking this thread as it is resolved and considered closed.

All the very Best,

Cliff

Moderator

[catdaddy]

​,

                            In regards to having your software being placed on a (Whitelist), please read this thread from McAfee Labs Incident Response Coordinator David Meier;