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Reliable Contributor catdaddy
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Message 11 of 42

Re: False Artemis!264F9EB0474E

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Thank you, I am removing the (Hash Values)  as I have already sent them to McAfee Labs on your behalf. Hopefully we will hear something in short order.

Your Escalated Ticket number  Ticket #: AM000736 - False Artemis! (Hash Values)

Hope this was helpful...

All the Best,

Cliff

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
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Message 12 of 42

Re: False Artemis!264F9EB0474E

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​,

                          Could you kindly confirm that your software is no longer being detected\suppressed?

Thank you,

Cliff

Cliff
McAfee Volunteer

Re: False Artemis!264F9EB0474E

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Thank you guys, I checked it on virus total and see

McAfeeArtemis!361F250589EE20161202

Link to report

Antivirus scan for 1ecf6ab033981b0ea534a28d767141dd7cb32dce2ac4deea4e943e62bf2a9ee5 at2016-12-02 08:...

Reliable Contributor catdaddy
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Message 14 of 42

Re: False Artemis!264F9EB0474E

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I will forward this information to the Lab Technician\Engineer. Please be informed that this is your Escalated Ticket number Ticket #: AM000742 - False Artemis! (Hash Values)

Regards,

Cliff

Cliff
McAfee Volunteer

Re: False Artemis!264F9EB0474E

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Hi,

Your sample has been suppressed and marked clean. Please allow a few hours for the change to reflect in the system.


Thank you,


DG

Reliable Contributor catdaddy
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Message 16 of 42

Re: False Artemis!264F9EB0474E

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​,

                          I took the liberty of marking this thread as (Answered) , as DG has suppressed the detection and is considered to be 'Clean'. Could you please confirm you see the same results on your end?

Thank you,

CD

Cliff
McAfee Volunteer

Re: False Artemis!264F9EB0474E

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McAfeeArtemis!C40455A478E020161203

Antivirus scan for 1ecf6ab033981b0ea534a28d767141dd7cb32dce2ac4deea4e943e62bf2a9ee5 at2016-12-03 15:...

I don't know why, but it detect it now again....(

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Reliable Contributor catdaddy
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Message 18 of 42

Re: False Artemis!264F9EB0474E

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That is indeed strange? I will unmark as 'Answered Correct' until it has been sorted out.

Regards,

Cliff

Cliff
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Reliable Contributor catdaddy
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Message 19 of 42

Re: False Artemis!264F9EB0474E

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I just (Re-submitted) this Detection. Your Escalated Ticket number is as follows Ticket #: AM000763 - False Artemis! (Still being Detected)?

Hopefully we will hear something soon.

All the best,

Cliff

Cliff
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Reliable Contributor catdaddy
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Message 20 of 42

Re: False Artemis!264F9EB0474E

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I received the following correspondence back from McAfee Labs:

Hi Cliff,

I could see three Artemis detection names submitted by the customer are not the same files and has a  different MD5’s

Artemis!264F9EB0474E [Marked Clean ] MD5: 264f9eb0474e3feabd2f99b87b56fe45

Artemis!361F250589EE [Marked Clean ] MD5: 361f250589eea35e58d87034df1f94a5

The last file which customer submitted Artemis!C40455A478E0 MD5 :c40455a478e0b76521130d9daaaadc4b

We are reviewing it, we will get back to you.

Regards,

  Vasanth

Cliff
McAfee Volunteer

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