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False Artemis!264F9EB0474E

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Hi!

McAfee detected LiteManager as Artemis!264F9EB0474E

I am developer of LiteManager it is a legal remote control software, it is similar to TeamViewer. We have very friendly and safety interface. Our software is not virus or spy.

We don't have special secret functions all code is clear. Please remove us from virus (malware software).

In new version 4.8

Download removed until deemed safe by McAfee

We add digital certificate for all our *.exe files.

We add more user friendly feature, protect end point user.

Can you add new LiteManager via certificate to white list? and do not detect it as Trojan/Virus.

Please don't hesitate to contact me if you have any questions. Email address removed by Moderator

1 Solution

Accepted Solutions

Re: False Artemis!264F9EB0474E

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Hi Cliff,

I suppressed the last hash sent via email. The customer will see an update in the system within a few hours from now.

Happy Holidays Cliff!

Thank you!

41 Replies
Reliable Contributor catdaddy
Reliable Contributor
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Message 2 of 42

Re: False Artemis!264F9EB0474E

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By you being the 'Developer' of the software, you may try following these instructions to submit for evaluation :

PUP Detection Dispute Form

Although we normally suggest that Consumers use this Method, you may try this also: 

All the Best,

Cliff

Moderator

Consumer Products

Cliff
McAfee Volunteer

Re: False Artemis!264F9EB0474E

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ok, thank you.

Reliable Contributor catdaddy
Reliable Contributor
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Message 4 of 42

Re: False Artemis!264F9EB0474E

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You are quite welcome You should receive a (Analysis ID#) following a successful submission. Kindly post back and provide this. If not resolved after 4-5 business days, I can then contact someone at McAfee Labs internally on your behalf to escalate your issue on your behalf.

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
Reliable Contributor
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Message 5 of 42

Re: False Artemis!264F9EB0474E

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​,

                          Could you kindly confirm if your issue is resolved,or if you require further assistance?

Thank you,

Cliff\CD

Cliff
McAfee Volunteer

Re: False Artemis!264F9EB0474E

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Hi!

unfortunately I don't receive  (Analysis ID#)  message ,  can you help me ?

thank you!

Reliable Contributor catdaddy
Reliable Contributor
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Message 7 of 42

Re: False Artemis!264F9EB0474E

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Did you follow the Guidelines\Instructions laid out in (Post#1)?

You can also submit your software by using the McAfee Getsusp Tool to (Upload) McAfee GetSusp

Cliff
McAfee Volunteer

Re: False Artemis!264F9EB0474E

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Did you follow the Guidelines\Instructions laid out in (Post#1)?

Yes, sure.

I have some problems with GetSusp .

ok I will try again..

Reliable Contributor catdaddy
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Message 9 of 42

Re: False Artemis!264F9EB0474E

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If necessary run them through Virus Total and send the 'Hash Values' to me via a (Direct Message) and I can submit them on your behalf.

Cliff
McAfee Volunteer

Re: False Artemis!264F9EB0474E

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ok, Virus total link

(Hash Values) removed by Moderator.

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