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rondon9897
Level 7

False Artemis!1CF538BF86E6

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McAfee keeps quarantining this and I don't want it to. It is a camera application for my Flight Simulator software called EZDok. Can you please do something about this as it has to be installed in the Program Files and as a result, McAfee won't let me exclude it.

I've sent you the sample of this as you instructed to the virus research e-mail address. Please do something as it is very irritating and because it has to be installed in the Program Files, I can't exclude it in my McAfee Security Centre because it won't allow me to.

Thanks,

John

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dmeier
Level 13

Re: False Artemis!1CF538BF86E6

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I just whitelisted it, and it should take about 30 min to replicate.

- David

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catdaddy
Level 20

Re: False Artemis!1CF538BF86E6

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,

                       If you could furnish us the Analysis ID # associated with your submission. We could contact someone at McAfee Labs on your behalf, and escalate your issue.

Regards,

CD

Cliff
McAfee Volunteer
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rondon9897
Level 7

Re: False Artemis!1CF538BF86E6

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It's 9840388

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catdaddy
Level 20

Re: False Artemis!1CF538BF86E6

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Thank you for your prompt reply. I will contact someone on your behalf.

All the Best,

CD

Cliff
McAfee Volunteer
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rondon9897
Level 7

Re: False Artemis!1CF538BF86E6

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Great thank you very much for that.

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catdaddy
Level 20

Re: False Artemis!1CF538BF86E6

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You are quite welcome. Hopefully we will hear something soon.

Cliff
McAfee Volunteer
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mca.raponi
Level 7

Re: False Artemis!1CF538BF86E6

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I have this issue too - after wasting half a day testing something to find out its all invalidated as EZDOK had been quarantined

So now I am having to run until this is resolved with virus checking disabled ... not good.

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catdaddy
Level 20

Re: False Artemis!1CF538BF86E6

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,

                        Have you attempted to follow the Guidelines/Instructions laid out in order to submit your detection? For Disabling your (RTS) leaves you susceptible to exploitations/Infections.

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!1CF538BF86E6

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rondon9897
Level 7

Re: False Artemis!1CF538BF86E6

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Do you have any idea when this will be resolved, CD? Because I can't use my simulation software without it and am not prepared to turn my anti-virus off.

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