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False Artemis!1C6237739642

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Analysis ID: 10332296

We just update our software version again. Haha, I guess this is going to be something we'll have to regularly do with Mcafee. Oh well, Hows everyone in here?

See old: 

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catdaddy
Level 20

Re: False Artemis!1C6237739642

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Please see the Following correspondence, also I will mark this thread as 'Correctly Answered'

"

Hi Cliff,

This file has been analyzed and whitelisted, it will no longer be detected by GTI File Reputation. We have a process that the Vendor could use to ensure that their software is proactively whitelisted: https://kc.mcafee.com/corporate/index?page=content&id=KB85568

Regards,

Nick

Cliff
McAfee Volunteer
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7 Replies
catdaddy
Level 20

Re: False Artemis!1C6237739642

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Please provide the current detection 12-digit Artemis! numbers. Aalso if you have already submitted this, kindly provide us the Analysis ID # please. Have you tried our *Whitelisting* submission?

McAfee Corporate KB - How to submit your company's software to be considered for validation against ...

Cliff
McAfee Volunteer
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Re: False Artemis!1C6237739642

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Yes to all Cat. Artemis number is on topic title, Analysis Id on top and as for whitelisting. Our software is already included, we just need to submit the new file versions to Mcafee but we first need to get it cleaned first from Artemis.

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catdaddy
Level 20

Re: False Artemis!1C6237739642

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Gotcha!  Could you kindly inform me as to when you submitted it?

As for how we are doing? Hanging in there..like a 'Loose' tooth!

Cliff
McAfee Volunteer
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Re: False Artemis!1C6237739642

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Submitted it around a couple of hours ago.

As for how we are doing? Hanging in there..like a 'Loose' tooth!

We just released the new version of our software several days ago and I've had to work and report non-stop since Monday. We've been getting We've been getting 10-20 tickets all false positive related. so I guess I'm still hanging and maybe about to lose my whole front tooth. Haha!

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catdaddy
Level 20

Re: False Artemis!1C6237739642

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Oh no!  Be assured that we will assist you the best we can

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!1C6237739642

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As a matter of fact please be informed of your Ticket Escalation number, allow 2-3 days from today ( or sooner ) for them to analyze/process.;  Ticket #: AM000894 - Artemis! Analysis ID #

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!1C6237739642

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Please see the Following correspondence, also I will mark this thread as 'Correctly Answered'

"

Hi Cliff,

This file has been analyzed and whitelisted, it will no longer be detected by GTI File Reputation. We have a process that the Vendor could use to ensure that their software is proactively whitelisted: https://kc.mcafee.com/corporate/index?page=content&id=KB85568

Regards,

Nick

Cliff
McAfee Volunteer
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