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rahuldudhane
Level 7

False Artemis!1A4730F017E3

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Hello,

My McAfee Total Protection is detecting a file (uploadlogs.exe) as a malware. Actually, it is an important file to run a windows-based software. I have sent an email to virus_research@mcafee.com today. Waiting for replay. Please get it resolved ASAP.


Thanx a lot.

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1 Solution

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vinoo
Level 13

Re: False Artemis!1A4730F017E3

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Thanks for reporting. The file has now been whitelisted.

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7 Replies
catdaddy
Level 20

Re: False Artemis!1A4730F017E3

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,

                    After allowing them to Analyze/Process , if not resolved in 4-5 business days. Please post back the Analysis ID #, and we can contact someone from McAfee Labs to quite possibly expedite your issue.

Thank you for your patience,

Catdaddy

McAfee Community Moderator

Consumer Products

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!1A4730F017E3

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,

                         It looks as though there is a good chance this will be Cleared/Suppressed.

                         Malware scan of upload_logs.exe (Raptr) 9b2828585321ce365656ec905c335600610c5958 - herdProtect

                          Raptr by Raptr, Inc - Should I Remove It?

                          upload_logs.exe Details. Is this file safe? Check the directory

Regards,

Catdaddy

Cliff
McAfee Volunteer
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vinoo
Level 13

Re: False Artemis!1A4730F017E3

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Thanks for reporting. The file has now been whitelisted.

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catdaddy
Level 20

Re: False Artemis!1A4730F017E3

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Thank you Vinoo..

Cliff
McAfee Volunteer
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rahuldudhane
Level 7

Re: False Artemis!1A4730F017E3

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Thanks a lot. It is seems the issue has resolved now.

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catdaddy
Level 20

Re: False Artemis!1A4730F017E3

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,

                       Thank you for your confirmation that the detection has been cleared. I am glad that all is OK.


Kind Regards,

CD

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!1A4730F017E3

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,

                          Could you kindly confirm that your issues are resolved, as the McAfee Labs Product Manager confimed it to be Whitelisted.

Thank you in Advance

All the very Best

Catdaddy

McAfee Community Moderator

Consumer Products

Cliff
McAfee Volunteer
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