cancel
Showing results for 
Search instead for 
Did you mean: 
gajee
Level 7
Report Inappropriate Content
Message 1 of 13

False Artemis!184FED18B780A

Hi,

I am trying to execute a software on my computer.  It is from a reputed organization, but Mcafee keeps quarantining the file and am unable to run the software.

The file in question is "PL7.exe" from http://www.parashara.com/

Kindly help,

regards,

gajee

12 Replies
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 2 of 13

Re: False Artemis!184FED18B780A

​,

                A Site review from Web Advisor gives the site a favorable rating\safe.http://www.mcafee.com/threat-intelligence/site/default.aspx?url=http://www.parashara.com/

                  Please try following these Guidelines\Instructions to get your issue assessed :

All the very Best,

Cliff

Moderator

Consumer Products

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 3 of 13

Re: False Artemis!184FED18B780A

​,

                Could you kindly inform us if your detection has been suppressed? Or do you require further assistance? Also after your submission, did you receive a Analysis ID #?

Regards,

Cliff

Moderator

Consumer Products

Cliff
McAfee Volunteer
gajee
Level 7
Report Inappropriate Content
Message 4 of 13

Re: False Artemis!184FED18B780A

No the issue has not been addressed yet.  I did not hear back from anybody

Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 5 of 13

Re: False Artemis!184FED18B780A

​,

                  It seems that you need to resubmit your 12 digit Artemis! following those instructions carefully. It needs to be zipped and password protected, using the word   infected   After a (successful) submission, you will get a Analysis ID#.

                  If not resolved after 4-5 business days, I can then contact someone at McAfee Labs internally on your behalf. To escalate your issue on your behalf. Please try submitting again...

Thank you,

Cliff\CD

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 6 of 13

Re: False Artemis!184FED18B780A

Please be informed that your case has been escalated on your behalf. However I need the (AnalysisID#) for them to Analyze\Suppress your Detection. Your Escalation Ticket Number is Ticket #: AM000702 - False Artemis!

Awaiting your response,

Cliff\CD

Cliff
McAfee Volunteer
desertgal
Level 10
Report Inappropriate Content
Message 7 of 13

Re: False Artemis!184FED18B780A

Hi gajee,


Like Cliff said in his last comment, we need the analysisID# in order for us to analyze the sample and suppress the detection. As of now, I am not seeing the sample being detected in the system - so please follow instructions carefully and re-submit.

Thank you!

Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 8 of 13

Re: False Artemis!184FED18B780A

Thank you DG

Cliff
McAfee Volunteer
gajee
Level 7
Report Inappropriate Content
Message 9 of 13

Re: False Artemis!184FED18B780A

Hello,

I have submitted the file to Mcafee Research.  I will let you guys know as soon as I hear from them.

Thank you for helping me with this.

regards,

gajee

gajee
Level 7
Report Inappropriate Content
Message 10 of 13

Re: False Artemis!184FED18B780A

Folks,

I received this reply, what do I do next?

McAfee Labs - Beaverton                                                   

Current Scan Engine Version:5800.7501                                     

Current DAT Version:8344.0000                                             

Thank you for your submission.                                           

Analysis ID: 10216408

File Name            Findings                      Detection                    Type        Extra

--------------------|------------------------------|----------------------------|------------|-----

plp.exe            |current detection            |generic.dx!84fed18b780a    |Trojan      |no

current detection [plp.exe]                                               

  The file submitted is malware that can be detected with current DAT files. It is

recommended that you update your DAT and engine files and scan your computer again.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community