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ldr830825
Level 7

False Artemis!14DEB1B35153

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Hi,

It gave this result when I use VirusTotal to scan the file. But I use McAFee client did not scan any virus. Can you please help to correct this? Thank you.

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Peacekeeper
Level 20

Re: False Artemis!14DEB1B35153

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Should be clear now please confirm

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9 Replies
Peacekeeper
Level 20

Re: False Artemis!14DEB1B35153

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Please follow these Guidelines/Instructions to help resolve your issue:What To Do When McAfee Detects Legitimate Objects As An Infection - How to Submit To McAfee Labs & A...

Post the analysis ID number you get from the reply email and if no fix in 4 days ask and we will pass it up the line for immediate looking at.

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ldr830825
Level 7

Re: False Artemis!14DEB1B35153

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Hi, I sent an email to virus_research@mcafee.com at 2/10/2015, and I get no reply so far.

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Peacekeeper
Level 20

Re: False Artemis!14DEB1B35153

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If you zipped the file correctly it should have given a reply can you download the file to a dropbox or provide a link to the file if so I will try myself and if no go escalate to a lab tech.

What is the file size 10Mb is the limit for submissions

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ldr830825
Level 7

Re: False Artemis!14DEB1B35153

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I sent an email again, with password protected zip file at 2/25/2015. But got no reply except this automated reply so far. Can you please help me to check?

McAfee Labs - Beaverton                                                               

Current Scan Engine Version:5600.1067                                                 

Current DAT Version:7722.0000                                                         

Thank you for your submission.                                                        

Analysis ID: 9321369

File Name            Findings                       Detection                    Type         Extra

--------------------|------------------------------|----------------------------|------------|-----

runhourlysetting.dll|inconclusive                  |                            |            |no  

inconclusive [runhourlysetting.dll]                                                               

   Automated analysis was not able to determine that this file is malware. This file is  

being sent for further processing and the DAT files will potentially be updated if    

detection of this sample is warranted.                                                

Note ?                                                                                

Due to the prevalence of network gateway AV products, it is important that all        

submissions be zipped and the zip file password-protected (password - infected). Some 

products will reject an email that contains a virus that is not sent in this way. In  

addition, often we receive a file that appears not to have been infected, to find     

later that the file was infected when it left the sender, and was cleaned somewhere   

along the line.                                                                       

Regards,                                                                              

McAfee Labs

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Peacekeeper
Level 20

Re: False Artemis!14DEB1B35153

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Ok chasing up

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Peacekeeper
Level 20

Re: False Artemis!14DEB1B35153

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Should be clear now please confirm

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ldr830825
Level 7

Re: False Artemis!14DEB1B35153

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It's ok now, thank you very much.

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catdaddy
Level 20

Re: False Artemis!14DEB1B35153

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@idr830825,

               Thank you for the confirmation that your issue has been resolved. Please note that I marked this thread appropriately as 'Correctly Answered'.

Wishing you all the Best,

Catdaddy

McAfee Community Moderator

Consumer Products

Cliff
McAfee Volunteer
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Peacekeeper
Level 20

Re: False Artemis!14DEB1B35153

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Good Luck any more issues you know what to do and who to chase up.

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