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ahzhuo
Level 7

False Artemis!092DF8508E6B

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Dear Sir/Madam,

When we scan our software product ZD Soft Screen Recorder on

www.virustotal.com, we discovered that McAfee reports a false

positive. The message is 'Artemis!092DF8508E6B'. Both McAfee and

McAfee-GW-Edition reports the same message. We never make

virus/trojan. Our software is 100% clean and safe. Please investigate

on this issue. Here is the download link of our software product:

Removed Possibly Dangerous Download for Safety

Any help is appreciated. Thanks!


Best regards,

Joe Chen,

ZD Soft,

www.zdsoft.com

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1 Solution

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dmeier
Level 13

Re: False Artemis!092DF8508E6B

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This file is no longer detected as of 7/22. Please confirm everything is taken care of.

- David

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4 Replies
catdaddy
Level 20

Re: False Artemis!092DF8508E6B

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,

              Please try following the Guidelines/Instructions

Corporate

  Detection Dispute Submission | McAfee Labs

  Submit a Virus or Malware Sample | McAfee Labs

Consumer

 

Regards

Catdaddy

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!092DF8508E6B

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,

              Due to the Large Volume of daily detections, please allow 4-5 business days to Analyze/Process. If your issue is not resolved after allowing the appropriate time . Kindly post back the Analysis ID # you should receive when successfully submitting your Detection.

              At this time we will contact someone from McAfee Labs on your behalf, and quite possibly can expedite the process.

All the very Best

Catdaddy

McAfee Community Moderator

Consumer Products

Cliff
McAfee Volunteer
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dmeier
Level 13

Re: False Artemis!092DF8508E6B

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This file is no longer detected as of 7/22. Please confirm everything is taken care of.

- David

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catdaddy
Level 20

Re: False Artemis!092DF8508E6B

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Thank you David

Cliff
McAfee Volunteer
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