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FALSE POSITIVE - Analysis ID: 10747154

Hello,

I respresent GameNet technical support service (www.gamenet.ru). We are designed an application QGNA for our customers (over 10 000 000 people) for game launch.

Having run tests we found out that your software delete one of the launcher file without any system messages. I ask you to check it and add to the safe list. 

McAfee Labs - Beaverton                                                                
Current Scan Engine Version:6000.8403                                                  
Current DAT Version:9147.0000    

Best regards, Michael.
GameNet technical specialist

2 Replies
Reliable Contributor ninov_n
Reliable Contributor
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Message 2 of 3

Re: FALSE POSITIVE - Analysis ID: 10747154

Hello,

You need to follow below article to submit your software for white-listing in McAfee software by following this article:

https://kb.mcafee.com/agent/index?page=content&id=KB85567

You can also confirm in VirusTotal if your software is being detected by McAfee:

https://www.virustotal.com/#/home/upload

In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!
Nino

Re: FALSE POSITIVE - Analysis ID: 10747154

1.
McAfee Labs - Beaverton                                                                

Current Scan Engine Version:6000.8403                                                  
Current DAT Version:9193.0000                                                          
Thank you for your submission.                                                         

Analysis ID: 10772605

File Name            Findings                       Detection                    Type         Extra
--------------------|------------------------------|----------------------------|------------|-----
gameexecutorhelperx6|no malware                    |                            |            |no   
gameexecutorhelperx8|no malware                    |                            |            |no   
gameexecutorx86.dll |no malware                    |                            |            |no   
gamenet.ui.exe      |inconclusive                  |                            |            |no   
qgna.exe            |no malware                    |                            |            |no   


When QGNA starts all working good, but after one minute of work your software delete "qgna.exe" and "gameexecutorx86.dll " without any system messages. As result launcher closes. Information about this i can see just in notifications if McAfee is open. Can you help with this issue?

2. 
McAfee Labs - Beaverton                                                                
Current Scan Engine Version:6000.8403                                                  
Current DAT Version:9193.0000                                                          
Thank you for your submission.                                                        

Analysis ID: 10772602

File Name            Findings                       Detection                    Type         Extra
--------------------|------------------------------|----------------------------|------------|-----
gamenet.exe         |inconclusive                  |                            |            |no  
playaika2.exe       |inconclusive                  |                            |            |no  
playbs.exe          |inconclusive                  |                            |            |no  
playcombatarms.exe  |inconclusive                  |                            |            |no  
playreborn.exe      |inconclusive                  |                            |            |no   

Those files detects as malware by McAfee GW-edition on VirusTotal, but support says those detects takes from McAfee anti-malware bases. Can you help with this?