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zarniwoop
Level 7

FALSE Artemis!318EC05A73D

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Hello the file Emperor.exe that is the executable file for the EA game emepror battle for dune is being detected as a trojan by real time scanning. Please add this to the exclusion list so I can use the program.  Thanks

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vinoo
Level 13

Re: FALSE Artemis!318EC05A73D

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Thanks for reporting. File has been whitelisted. Give it ~25 mins for the false to go away.

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Peacekeeper
Level 20

Re: FALSE Artemis!318EC05A73D

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You need to follow this path to get it fixed

Submit the file you may need to disable Real time scanning while you zip the file be sure to reenable it.

You will get an automatic reply with an analysis ID number post that here and reply to the email changing the subject to False +ve and name or detection ie artemis!318EC05A73D

Also check the link in my Signature

wait 4 days if no fix by then post back here and I will chase up a tech who will look at the file.

Message was edited by: Peacekeeper on 14/06/14 6:34:55 PM
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zarniwoop
Level 7

Re: FALSE Artemis!318EC05A73D

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Thanks Peacekeeper.

Analysis ID: 9013287

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Peacekeeper
Level 20

Re: FALSE Artemis!318EC05A73D

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Good luck post back either way if you get it fixed or not. We have to leave it at least 4 days to let the false detection fix system work before I bypass things.

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zarniwoop
Level 7

Re: FALSE Artemis!318EC05A73D

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Hi no fix after 5 days.

Thanks

Zarniwoop

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Peacekeeper
Level 20

Re: FALSE Artemis!318EC05A73D

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Passed onto a tech

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vinoo
Level 13

Re: FALSE Artemis!318EC05A73D

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Thanks for reporting. File has been whitelisted. Give it ~25 mins for the false to go away.

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zarniwoop
Level 7

Re: FALSE Artemis!318EC05A73D

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Thanks for the fix.

Zarniwoop

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Peacekeeper
Level 20

Re: FALSE Artemis!318EC05A73D

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You're welcome

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