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mikeholroyd
Level 7

FALSE ARTEMIS! F4515D7380BB

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Necessary price update file for VW ETKA parts catalogue.Can the malware label be removed from this file as McAfee constantly moving it to quarantine when it is needed.

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dmeier
Level 13

Re: FALSE ARTEMIS! F4515D7380BB

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The file f4515d7380bba68ded87f4f57be185e9, has been whitelisted.

- David

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catdaddy
Level 20

Re: FALSE ARTEMIS! F4515D7380BB

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,

                    Please try following these Guidelines/Instructions to get this application Analyzed/Processed:

                       ( Note )  Each Artemis! Detection needs to be  zipped and password protected using the word  infected   before being submitted.

                       

All the Best,

CD

Cliff
McAfee Volunteer
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mikeholroyd
Level 7

Re: FALSE ARTEMIS! F4515D7380BB

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My email program will not allow me to send any zip oe exe file. Please advise

Thanks

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catdaddy
Level 20

Re: FALSE ARTEMIS! F4515D7380BB

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Then I would suggest running the McAfee Getsusp Tool. Remember to enter your email address under 'Preferences' before scanning. Upon a successful Scan/Submission, you should receive a (Work Item ID #)  You can obtain this Tool in the Link I furnished you.

For instance please refer to this thread

All the Best,

CD

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: FALSE ARTEMIS! F4515D7380BB

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,

                       Could you kindly inform us if you were successful in running the McAfee Getsusp Tool? If the case be that you were, you should have received a confirmation back from McAfee Labs. Associated with it would include a

' Work Item ID # 

                        Which after allowing McAfee Labs 4-5 (Buisness) days to Analyze/Process. If your issues are not resolved, we can then contact a Engineer on your behalf to escalate your issue.

Thank You,

CD

Cliff
McAfee Volunteer
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mikeholroyd
Level 7

Re: FALSE ARTEMIS! F4515D7380BB

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Sorry for the delay in replying. Yes I was successful in running Getsusp, and have got the following reply. Still no reply from McAfee even though I know this is harmless and a necessary program

McAfee Labs Sample Analysis

Thank you for using the GetSusp tool to submit your suspicious file(s).

Synopsis:

The status of each file in the submission after an initial analysis is as follows:

        SR Number               Creation Date                WorkItem ID        Machine Name

        =========               ==============               ===========        ===========

        None specified          3/11/2016 5:37:44 PM         2026351            OFFICEDESKTOP

        +-----------------------+----------------------------------+--------------+-----------+--------+

| File Name             | MD5                              | Findings     | Detection | Type   |

+-----------------------+----------------------------------+--------------+-----------+--------+

        | etka price update.ex_ | f4515d7380bba68ded87f4f57be185e9 | not_detected |           | TROJAN |


Thank you

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catdaddy
Level 20

Re: FALSE ARTEMIS! F4515D7380BB

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Actually that was a reply as it indicates your Artemis! Sample was received. It also has a (Work Item ID#) associated with it, as I had mentioned. We will give it the required time to be Analyzed, and if for some reason it is not resolved I will contact someone on your behalf at McAfee Labs.

Thank you

All the Best,

CD

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: FALSE ARTEMIS! F4515D7380BB

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,

                         Could you please confirm that your issues are resolved?

All the best,

CD

Cliff
McAfee Volunteer
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mikeholroyd
Level 7

Re: FALSE ARTEMIS! F4515D7380BB

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Hi sorry, only just logged on. Yes thank you, all is sorted

best regards

Mike

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catdaddy
Level 20

Re: FALSE ARTEMIS! F4515D7380BB

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Thank you for the Confirmation

Glad that your issue is resolved.

All the best,

CD

Cliff
McAfee Volunteer
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