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leyathel
Level 7

Extra.dat not working

hello

i have been playing 1 game for years, but when i downloaded McAfee 1 file is getting deleted. McAfee says its a Trojan.

i got EXTRA.DAT but its not working, main.exe is still getting deleted by McAfee.

i copied it to C:/Program Files/McAfee/VirusScan/Engine/5400.1158

there is McScan32.dll file

i looked for C:/Program Files/Common Files/McAfee/Engine but Engine folder doesnt exist.

anyone know whats wrong?

thank you

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8 Replies
exbrit
Level 21

Re: Extra.dat not working

Youy may need to make hidden files and folders visible.  Open any Windows Explorer page such as Computer>C: drive go to Tools/Folder Optiions/View and click 'Show hidden files and folders'.

Then follow the guidelines here:  http://service.mcafee.com/faqdocument.aspx?id=TS100335&lang=en_US&prior_tid=2&AnswerID=16777216&turl...

Remove it from the spot you misplaced it.

That FAQ states:

Copy the EXTRA.DAT into the same folder where avvclean.dat, avvnames.dat, and avvscan.dat are stored. For example:

   

    C:\Program Files\McAfee\VirusScan\DAT\xxxx.x

    (where xxxx.x is the DAT version number)

   

    Note: For Windows Vista (or 7) computers, the directory is: C:\Program Files (x86)\McAfee\VirusScan\DAT\xxxx.x.

You may first have to disable Access protection in SecurityCenter > Navigation > general Settings and Alerts.  In which cas don't forget to re-ebale it afterwards.

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leyathel
Level 7

Re: Extra.dat not working

okay i did it but now mcafee finds new virus Generic.Tra!..(numbers). I sent file back to webimmune but didnt get any answer. it has been almost a week

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exbrit
Level 21

Re: Extra.dat not working

Moved to Malware Discussion > Home User Assistance for better attention.

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exbrit
Level 21

Re: Extra.dat not working

Did you at least get an automated response?  If not how did you submit the item and to where?

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leyathel
Level 7

Re: Extra.dat not working

i didnt get any response.

i sent it to webimmune.net

loged in and pressed submit file

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exbrit
Level 21

Re: Extra.dat not working

That's strange.  Try the email method then.

It's described in this thread:  https://community.mcafee.com/thread/2016

Message was edited by: Ex_Brit on 15/04/11 9:26:02 EDT AM
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vinod_r2
Level 11

Re: Extra.dat not working

And please share the Submission id for the webimmune.net submission.

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leyathel
Level 7

Re: Extra.dat not working

Analysis ID: 6594726

if you mean that.

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