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Downloader-UA.h trojan virus

I am running windows vista 16 bit i think. I got this virus by downloading 5 fake songs on limewire. I've learned my lesson on P2P networks. Anyways, it detects it and quarantines it but requires me to remove it manually. I don't understand how to remove it manually from the directions on McAfee's website. It is pretty technical and i'm average at best with this stuff.

I also get a C:\PROGRA~\Java\Jre6\bin\ssvangent.exe error that says i'm denied access whenever i am changing websites. but, it will still let me change to the new page. Any thoughts on that as well.

Thanks in advance.

clay
3 Replies

RE: Downloader-UA.h trojan virus

Hi,

Please clarify the below:

Is any Mcafee products installed in the computer? If so let us know the subscription of Mcafee products and version of Mcafee products installed in the computer.

If you don’t have any subscription and there is no Mcafee products installed in the computer, perform the below step:

Try to run the free versions of tool: http://www.malwarebytes.org/mbam.php
It will clean anything it detected.

Virus

yes, I have a mcafee security center with antivirus. It is a normal version that I got for free through scottrade.com

RE: Virus

Hi
Please clarify
• Have you performed a scan with McAfee (Manual scan).
• You can also uninstall and reinstall the Java update from control panel (Add and remove program)
• You can also try performing the DOS scan in the system.
• Windows XP system:
http://service.mcafee.com/faqdocument.aspx?id=TS100054&lang=en_US&prior_tid=2&AnswerID=16777217&turl...
• Windows Vista system:
http://service.mcafee.com/faqdocument.aspx?id=TS100288&lang=en_US&prior_tid=2&AnswerID=16777216&turl...


If the issue persists then you can get in touch with our Tech support chat team.
http://service.mcafee.com/ServiceSelect.aspx?lc=1033&sg=TS&pt=1&st=CHAT

Regards
Bala

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