We have one PC in a remote area where the Administrator password has been conveniently "forgotten" by the owner and we cannot have a remote session unless the firewall is disabled. He is not an IT literate so sending him a bootable CD (BartPE, etc) will be useless. Is there anyway we can disable the firewall w/o using an administrator account?? Or is there anyway we could reset the password for the Administrator remotely??
Which firewall are you using ??
Default Windows or the McAfee firewall which is part of our Total protection 2010 or Total protection service ???
The unit that we need to fix has windows Vista business.
Although, i would also like to know if there is also way of doing this in Win 7 and Win XP...for future troubleshooting
You must have Administrator Privileges to make changes so your options are...
Safe Mode - If there is a default "Administrator" account that can be accessed, the firewall can be disabled/configured there.
Reset the Password - Use a specialized tool from Microsoft's ERD (BootCD).
If it's on a domain, create a new admin level account on the Active Directory for temporary use on that machine or apply a policy to configure the Firewall.
If you just need remote support, have the user download a program that establishes an outgoing connection (Reverse connection or Proxy/3-way connection). GoToAssist/GoToMyPC, TeamViewer, ect.