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chanoch
Level 7
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Message 1 of 23

Computer Locked Up! Now Windows doesn't load.

My wifes computer locked up. Then after turning it off it won't start windows.
The video card stopped working and I had to use the integrated video output.

It keeps getting to the load options screen (safe mode, safe w/networking, safe w/command prompt, last known good, normal)

If I let the default normal run it gets to the XP splash screen then restarts.
Any other option just scrolls file names by then restarts.

I keep reading about running a virus scan in DOS but I can't get to use a command prompt. I have downloaded the SDAT files to my computer and extracted them to a usb stick. and also copied them to a CD. I just need to figure if I can use them.

Without the command prompt window how do I get to run the scan?

Both computers are XP home.
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22 Replies
secured2k
Level 11
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Message 2 of 23

RE: Computer Locked Up! Now Windows doesn't load.

A virus would not stop your video card from working. First, you need to get the computer's hardware checked out. As you suspect the video card, you may need to physically remove the video card and attempt to get the system started up in Normal mode, then Safe Mode if that doesn't work.
chanoch
Level 7
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Message 3 of 23

Still trying to get windows to load

Thank you secured2k for your help.

I only mentioned the video card in passing. I did not think the virus did anything to the card, just that the video drivers are not accessed until windows starts.

I will try removing the card altogether later to see if it effects the windows loading.

But for now. The actual problem is that the computer won't start into windows.

I need to run a virus scan somehow. Or get the system into windows.

Thanks for any advice I can get.
secured2k
Level 11
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Message 4 of 23

RE: Still trying to get windows to load

Are you able to start the computer in Safe Mode with networking?
chanoch
Level 7
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Message 5 of 23

Still trying to get windows to load

I'm afraid that it does not start windows into any mode, safe, network or command.
secured2k
Level 11
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Message 6 of 23

RE: Still trying to get windows to load

And this is after you've removed the video card? If not, try again with the card removed.
chanoch
Level 7
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Message 7 of 23

Card removed, no windows

I have removed the video card and turned it on again.

Still no good. Same thing. No windows.
secured2k
Level 11
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Message 8 of 23

RE: Card removed, no windows

Unfortunately, if Windows will not start up in Safe mode, your main option is to reinstall Windows.
secured2k
Level 11
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Message 9 of 23

RE: Card removed, no windows

Reload Windows?

So I need the Windows disk that came with my computer? I think I can find that.

Will this operation affect the documents and software that have been loaded since we got the computer?

Also what about the windows updates? Will those have to be reloaded after?

And what about my original problem, the possible virus infection that caused this? Will that not infect the new files while being loaded?

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