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Cant get rid of Crack-Generic

Can someone help me get rid of Crack-Generic?

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4 Replies
exbrit
Level 21

Re: Cant get rid of Crack-Generic

Moved this to Malware Discussion > Home User Assistance.

Your first line of defense in any 'emergency' is System Restore, tried that?   If necessary it can be initiated from Safe Mode.

This is in McAfee's Database so should be stopped and removed by the software.

If not it may be a variant so try running Stinger and Malwarebytes Free, both linked in the last link in my signature below.

.


Message was edited by: Ex_Brit on 16/02/13 8:40:00 EST AM
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ccroff
Level 9

Re: Cant get rid of Crack-Generic

Crack-Generic sounds like a pup, would you mind explaining in what way you are having a problem getting rid of it?
If you are getting a failed to delete there are possibly open handles to the exe or dll, you can download live.sysinternals.com/procexp.exe search for the malicious file and end everything related to it before manually deleting it, but again as a PUP I would expect no complex cleaning required so there could be a product configuration issue lurking behind your problem.

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Hayton
Level 17

Re: Cant get rid of Crack-Generic

McAfee isn't very helpful about it  :

http://home.mcafee.com/VirusInfo/VirusProfile.aspx?key=116180

There was a question about this on a Chinese site a few weeks ago where it is described as a PUP -

http://www.qqfanyong.com/crack-generic-pup-mcafee-found-13682/

Most of the other anti-malware vendors say it's worse than a PUP although they can't agree what it is - "Trojan" appears to be the favourite. I go with Microsoft.

http://www.microsoft.com/security/portal/threat/encyclopedia/Entry.aspx?Name=HackTool%3aWin32%2fKeyg...

There are several detections noted -

VirusTotal(1), VirusTotal(2), Trojanpedia, ThreatExpert.

It's not a new detection. A full McAfee scan with the latest DAT updates should remove it.

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ccroff
Level 9

Re: Cant get rid of Crack-Generic

If you would like, submit the file to virus_research@mcafee.com following these instructions https://kc.mcafee.com/corporate/index?page=content&id=KB67411&actp=search&viewlocale=en_US&searchid=...
make sure you submit in a zip file protected with password infected or the email will be stripped at the gateway.  Post the SACID sent back to you by automation and I will check the sample out for you.

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