cancel
Showing results for 
Search instead for 
Did you mean: 
leistd1
Level 7

Cannot Remove 'adware-onestep.1'

I am rinning McAfee Total Protection 2011. It cannot remove ' ad

ware-onestep.1'  How do I remove it ?

Message was edited by: leistd1 on 1/13/11 9:22:57 AM CST
0 Kudos
2 Replies
exbrit
Level 21

Re: I am running McAfee Total protection 2011. It cannot remove a potention risky program called 'adware-onestep.1' how can I remove it ?

Moved to Malware Discussion > Home User Assistance for better attention.

Try the steps in this Required Reading.

0 Kudos
McAfee Employee

Re: Cannot Remove 'adware-onestep.1'

Hey leistd1,

   With this particular threat, you'll need to start by disabling System Restore. This one definitely gets into those restore points and uses them to reinfect your computer.

  1. Click the Start button, then click Control Panel.
  2. Double-click System and select the System Restore tab.
  3. Check the box beside Turn off System Restore.
  4. Click OK and restart your computer.

After these steps are done, follow the instructions in the required reading document Ex_Brit suggested. Please let me know your status after going through the steps in the document.

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
0 Kudos