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Can you help me remove Driver Restore malware?

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Please help me to remove this persistent and annoying malware from my computer (Windows 7).  It won't uninstall, of course.  I cannot remove the creator owner permission.  I am reluctant to try any removal software or procedures other that McAfee.

Thank you,

Paul

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Re: Can you help me remove Driver Restore malware?

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i followed the instructions and yupeee it's gone now..it seems like they have setup a new page for how to uninstall driver restore How to Uninstall Driver Restore on Windows 10, 8, 7 and XP? - DriverRestore

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Reliable Contributor exbrit
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Message 2 of 11

Re: Can you help me remove Driver Restore malware?

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Moved this to Malware Discussion > Home User Assistance as a better spot for it.

I trust this is Windows 7 SP1 and , even if you don't use it, IE11 is installed?

Try running Stinger, Malwarebytes Free and AdwCleaner all linked in the last link in my signature below.

Note: to keep Malwarebytes actually free of charge do NOT accept the free trial offer.

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Re: Can you help me remove Driver Restore malware?

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Peter,

AdwCleaner found a few threats, incl trovi but not Driver Restore, and removed them.  I tried to delete the (empty- 0 bytes) DriverRestore folder in Program Files(x86) but could not because " you need permission to delete this action" and "You require permision from Administrator to make changes to this folder".  I was able to change ownership from CREATOR OWNER to my name but still can't delete the folder.  I guess it's not a problem if the folder is empty but I have a feeling that the program might be lurking somewhere.  Also, all of my System Restore dates before 8/14/14 have disappeared.

Thanks for your help,

Paul

Reliable Contributor exbrit
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Message 4 of 11

Re: Can you help me remove Driver Restore malware?

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Well you could seek advice from the experts by looking towards the end of the last link I posted above and run Hijackthis and post its log on a specialist forum as instructed there.

Reliable Contributor catdaddy
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Message 5 of 11

Re: Can you help me remove Driver Restore malware?

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@ Paul02842,

                It seems that if Stinger,Malwarebytes (Free) did not detect anything. you are good to go. Adwcleaner is darn good at removing those nasties such as (Trovi.com). What concerns me is the fact you stated "Also, all of my System Restore Points/dates before 8/14/2014 have disappeared"?

                  This is concerning, especially since Update Tuesday fell on 8/12/2014,and included with them were "Critical" updates, especially for Internet Explorer 11. I recommend opening your Action Center, and go to Windows Updates,and view your (Update History).

                   I still would (Check for updates) and to go one step further, I would run in "Command Prompt" a ( SFC/SCANNOW) to verify the integrity of the updates you have installed.In addition, make certain you have the latest Version of Adobe Flash Player installed as well  (14.0.0.176)

                   I might add also, Ex_Brit,s advice is excellent as they are (Experts) in dealing with issues.

                   I was unaware Peter had posted, no way of telling who is online, with this New Version of (Jive)

                 If all of the above should indeed be okay/current. And you are not experiencing any abnormal behavior. I would consider your issues resolved.

All the very Best,

Regards,

Catdaddy

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Cliff
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Re: Can you help me remove Driver Restore malware?

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Thanks, Catdaddy, et al, for your prompt attention to resolving my problem.

I will follow up with your, Ex-Brit and Hayton's advice later today when I have more time to give it my full attention.

As for the loss of System Restore points, that may have occurred back in June when I had to deal with trovi.  It still puzzles me that, as an administrator, I cannot delete an empty DriverRestore folder.  But that's not a serious issue and I can live with it especially since the program itself is gone.

Paul

Reliable Contributor catdaddy
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Message 7 of 11

Re: Can you help me remove Driver Restore malware?

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@ paul02842,

             As you can see in this " Highly Reputable/Regarded Removal Site

             Remove landing.driverrestore.com pop-up virus (Removal Guide)

Uses some of the same tools Ex_Brit Suggested. Usually the (3) Superb Tools suggested should suffice.

You may find this Article Fellow Moderator Hayton Compiled, On how this particular Potentially Unwanted Program appeared on your system:

Regards,

Catdaddy

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Cliff
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Reliable Contributor Hayton
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Message 8 of 11

Re: Can you help me remove Driver Restore malware?

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Where does Driver Restore come from (that is, who is shown in the exe file Properties as the owner/developer of the program) and how did you acquire it?

There is a program, "Driver Restore", which looks legit but which may come bundled with other software and so may be a Potentially Unwanted Program.

Driver Restore by PC Drivers HeadQuarters, Inc - Should I Remove It?

What is Driver Restore?


Some versions may be bundled with a 3rd-party download manager. While the software is developed by PC Drivers HeadQuarters, it is distributed, marketed and bundled by 383 Media, Inc.



The main program executable is DriverRestore.exe. It also adds an icon to the Windows notifications area in order to provide access to the program. The software installer includes 24 files and is usually about 9 MB (9,440,856 bytes). DriverRestore.Updater.exe is the automatic update component of the software designed to download and apply new updates


If the program is by someone other than "PC Drivers Headquarters" then it may indeed be malware. Their program is not malware, but it does make a lot of changes to system settings of which you would need to be aware.

According to SiteAdvisor theirs is a "McAfee Secure" site. WOT is sniffy about them and says they are Unsatisfactory.

On their website at  http://driverrestore.com/support/ there is a note about uninstalling :


For more information on how to uninstall Driver Restore, please use our uninstall walkthrough.


Uninstall « DriverRestore   -  did you follow those instructions?

I note that there are Free and Paid-For versions of this program. If you had a Trial version of the non-free version there may some differences in how to go about uninstalling it since the Paid-For version have more functionality built in.

Re: Can you help me remove Driver Restore malware?

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i followed the instructions and yupeee it's gone now..it seems like they have setup a new page for how to uninstall driver restore How to Uninstall Driver Restore on Windows 10, 8, 7 and XP? - DriverRestore

Reliable Contributor catdaddy
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Message 10 of 11

Re: Can you help me remove Driver Restore malware?

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Glad to see this issue has been resolved

Cliff
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