Can't open http://home.mcafee.com/store/virus-removal-service

[Former Member]

I have a new laptop and now I have these problems...

Most internet pages don't open

The computer is very slow

I can't open McAfee security at all

I can't open the page to the virus removal service for Mcafee

The things I have done that may be the cause:

1. Attached a external hard drive which had stopped working when my old computer and monitor stopped working.

2. Tried to make my computer go "faster" and did

• Pressed start then run then typed %temp% and deleted all the files
• Pressed start then run then typed prefetch and deleted all the files in that too

3. Refreshed my computer

4. Restored my computer

[Peacekeeper]

I suppose next thing is check for malware

Try getsusp make sure you add your email address to the preferences so McAfee can update you if they find and fix anything and Malwarebytes make sure it is the free version not the free trial.

Sounds like malware re the security sites not loading see what the programs find.

[exbrit]

In the link PK just posted you will see, under Free 3rd Party Tools - MalwareBytes Free, follow the instructions there to download, update and run it in Safe Mode with Networking.

Or follow its instructions for Chameleon.

Some infections prevent you from going to certain help pages by design but you could try this one:  McAfee Virus Removal Service - Remove viruses, trojans, malware from your PC | McAfee

[exbrit]

Moved this to Malware Discussion > Home User Assistance as a better spot for it.

[exbrit]

The link I just posted didn't work?   We just explained that some infections prevent you going to certain help pages by design and we pointed out some steps you can take to stop that, then you should be able to go there.

[Former Member]

No that link didn't work, but thanks though. Do you know an email address or phone number I can contact for support?

[exbrit]

From the link PK posted try this one in Safe Mode with Networking - : https://www.malwarebytes.org/chameleon/

Running it should rid you of a lot of stuff and hopefully make those pages accessible.

[exbrit]

Are you in Australia?

[Former Member]

Yes I am in Australia, sorry I should have mentioned that.

[exbrit · Accepted solution]

Call Australian Customer Service and explain you can't access certain pages, please would they connect you to the Virus Removal Service - open 24/7

To speak with a Customer Service representative, call us at 1800 998 887