I've been trying to get my ativirus to start scanning my laptop but it hasn't been possible to do it. When a click on either a quick or a complete scan it says something like "There is an unexpected problem durin analysis. Click on OK and go back to homepage and try again". Believe me, I tried so many time that I lost count... and I'm suspecting a virus in my laptop but don't know how to find it and get rid of it.
Please, a little bit of help here would be much appreciate. My software is in Spanish and if you need more info I'll try to give to ya.
It could be a virus or product issue.we need a sample to handle the virus issue.
Please install McAfee Virtual Technician for product issue at <http://mvt.mcafee.com/mvt/en-us/default.html?en-us>, its a free download. It will check the McAfee product, report and fix the product related issue.
Thanks for the quick reply. I did run the Virtual Technician but it said the everything was ok. Anyway, I attached the log just in case, so you can check it and see what's wrong.
Thanks for the help.
These logs looks ok, please run McAfee Stinger (It is a standalone utility to scan the system). <http://www.mcafee.com/us/downloads/free-tools/how-to-use-stinger.aspx >
and also can try to run GetSusp to collect the malicious samples from the system and submit to McAfee < http://downloadcenter.mcafee.com/products/mcafee-avert/GetSusp/GetSusp.exe >
sample submnission can be foudn here < https://community.mcafee.com/docs/DOC-2752 >.