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choirlady
Level 7

Can't get rid of a Trojan

Every time I try to log onto my work site via my SSL token, I get an error message:  Suspicious Item Found dlcxcoms.exe Trojan.  I have run Registry cleaner, Malware, TrojanHunter, all to no avail.  Avert checked the file and says it's clean.  How do I get rid of this so it doesn't keep showing up as a Trojan?

Thanks.

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4 Replies
anandd
Level 9

Re: Can't get rid of a Trojan

Hi choirlady,

Have you tried deleting the file(dlcxcoms.exe) manually? does the error message give you the location of the file like for example C:\Program Files\.. ?

Can you let us know the ID which you got when you submitted to Avert, so that we can look into it once more?

If you can provide any other additional information regarding the error message, please do so.

Regards,

Anand

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choirlady
Level 7

Re: Can't get rid of a Trojan

Thanks for responding.  The file was originally a System 32 file.  I deleted it manually but it only remained hidden.  I brought it back up when I sent it to Avert.  The error message never contained the file location - just the document.  The Avert ID number is 5795844.

Thanks.

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anandd
Level 9

Re: Can't get rid of a Trojan

Thanks for providing the ID. We will look into it and get back to you once we complete the evaluation.

In the meantime if  you get the eror message again, please send us the screen shot of it.

Regards,

Anand

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choirlady
Level 7

Re: Can't get rid of a Trojan

Anand:

I can't take a screen shot of it.  It's just a little pop-up box that reads like this:

Suspicious Process Found

Process Name:  dlcxcoms.exe

Classification: Trojan

The system won't let me copy it.

Nancy O'Toole

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