McAfee detected these two things when I ran a full scan, but it could not remove them. I've tried restarting and scanning again like it said, I've tried going to the registry to delete the items from there, but they don't seem to exist, strangely enough. Can anyone help me with this?
I'm using Windows Vista Home Basic.Message was edited by: Tina1971 on 12/21/10 7:12:15 PM CST
Probably waiting for next reboot though you did that. Maybe they were detected as suspicious and put in navigation/quarantined items see if they are there.
Thanks for the reply - I checked and they were indeed there, although the strange thing is they keep coming up again with every new scan. What can this mean?
Adware.onestep has been around for a while and McAfee have a note of it and how to remove it at http://vil.nai.com/vil/content/v_188196.htm
According to this thread Malwarebytes and SuperAntiSpyware don't catch it, but there's a hint that you have to delete a hidden folder somewhere. My advice is to try both of those tools and see if the latest versions now catch it.
If you feel confident about deleting entries from the registry, you could try this solution (but I think the solution here only deals with a part of the problem).
There are plenty of fix-it sites which require you to download some piece of software, but I'm very wary of that sort of site if I don't know what the software tool is actually doing. Some of them are just registry cleaners in disguise. Try the 3 steps above and let us know if any of those fix the problem.
Hi, thanks for the advice...as I've mentioned above, I can't find anything that looks like adware.onestep in the registry, and I've already tried the first and second steps. However, as I did find the file in the quarantine, am I to assume it's been removed, but for some reason is still showing up in scans?
In Quarantine area look at where the files are and their name. The place may help in figuring how they are returning.
Delete all temp and internet temp files.
Go to start programs accessories system tools and disk cleanup and select temp and internet temp files for cleaning.
If still an issue
- Join the McAfee Getsusp group at https://community.mcafee.com/groups/getsusp30-beta-feedback
You will have to ask there for Getsusp, which is a Beta program and not yet on general release.
Before you use Getsusp, you should go to this document
and download the PDF file explaining what Getsusp is and how it works, and this document
which downloads the installation guide PDF document.
In case they now detect and fix the issue try to do a scan with the free versions of these tools :
I have also had the same problem of McAfee being unable to delete or quarantine Adware-Onestep.b. I have taken my laptop to be repaired at a shop, only for the virus to return when i re-scanned my p.c. I went on Facebook on Firefox, surely this could not have caused the virus to return? How can it return by me going simply on the internet? I have also restored my Firewall and deleted my internet history.
Please can any help me remove it and prevent it returning? I can not afford to keep on paying for the proffesional removal. (I am no good at the pratical side either so me removing it is not an option)
P.s. If we pay for McAfee, why should we have to pay to speak to their advisers? espially when their security can't remove things!!