I understand that Microsoft has “Partner” companies to do Microsoft support. My question is Do these "partners" monitor Windows computers for signs of malware, then CALL THE USER ON THE TELEPHONE to inform them their computer has been infected and then offer to clean out the malware? In this case the company was Global Dream Software, The call was from a foreign location, possibly India. They downloaded a program Teamviewer9 to my computer. The receipt for my payment was sent by DAVID WILSON WAS THIS A SCAM or a VALID MICROSOFT SERVICE? (I was having some problems that started up some days before they contacted me.)
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Of course it was a scam and now you've let them into your machine? Not a very wise thing to do because they probably now are permanently allowed access to it..
You now need to change all your passwords, possibly cancel all your credit cards, depending on whether or not your machine access to your bank or credit card's website.
Run AdwCleaner and Malwarebytes Free, both linked in the last link below. Maybe also run Hijackthis and post its log as instructed further down that link to get an expert opinion.
....and NEVER post email addresses or other personal info in a public area.
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Thanks to all of you, Ex-Brit, Hayden, et al. These guys must have downloaded malware before calling me. Never had these problems before: the lights on my exterior modem were flashing all night after I logged off, probably using my computer as a slave; Day time, computer was 'resting', when I started using it again the 'blue screen' briefly displays and the computer reboots. A Microsoft update appeared to be in a loop--messages "Installing 1 of 9, etcetera thru Configuring, Failure. I have McAfee Antivirus Plus, and Windows fire wall set up was that not enough protection? Should I contact McAfee Support to fix or clean my computer now and in the future? I'm a long time computer user, but I got snookered anyway. This is new to me. Thanks for your advice
Well if you uninstalled Teamviewer and can run the tools I suggested it may avoid having to pay for professional virus removal, which is what McAfee Support will suggest. Did you run those tools?
I've uninstalled Teamviewer. If I reset my computer back to July 1, I will loose multiple Multiple security updates downloaded
since. Will Microsoft auto detect this and reinstall? Thanks
Not only do you need to clean your computer, you need to think about whether there was any information on it which might be harmful. For example Pictures, tax documents, personal information, email addresses for other people, banking information etc. If you run a business on this PC and you have any personally identifiable information, you need to report that to your state office as well.
You can pretty much trust that David Wilson now has the entire contents of your PC.
You might also want to think about reporting this to your local FBI office - USDOJ: CRM: Computer Crime & Intellectual Property Section
I'd encourage this as you have financial losses, and you have a credit card payment (which as I said, you can contest with your credit card company). Your report may be the tipping point to start an investigation against this company.
Global Dream Software is an Indian web design company, apparently totally legitimate, no record of them being involved in tech support scams before now - no reports from anyone else being cold-called by someone supposedly from that company. I'm wondering if someone was using the name of a comparatively well-known company as a way of gaining the trust of people being called. Of course, "well-known in India" doesn't necessarily equate to "famous all over the world".
At this stage I won't be adding their details to the Rogues' Gallery of fake tech support companies.