All our software (~400-500 binaries) seem to still being flagged by McAfee-GW-Edition, I believe this is Web Gateway product? This has been the case since few months now, but now there are more new detection names. and we're not getting any feedback after submitting files for review as instructed.
Can someone shed some light on how to resolve this false positive, and possibly apply for the whitelisting program to avoid getting software blocked?
There are different methods of submitting False Positives/Suspected Malware. Utilizing your 'Support Portal' being the best. I see nothing that indicates you are subscribed to a Corporate/Enterprise Product? Did you attempt submitting by this Method? McAfee KnowledgeBase - How to submit samples to McAfee Labs for suspected malware detection failure ...
I am a Volunteer Moderator from the Consumer Side of the equation. Perhaps try submitting by the second link I inserted.And see if you receive better results. During the interim, I will contact someone on your behalf to better assist you.
Also there is a chance someone from the 'Corporate' side will add to the discussion.
Are they being detected by a REAL MWG, or only by virustotal?
It's quite possible that the Virustotal MWG is set to ultra-conservative settings which are not seen in the wild.
This will be out of process, but I want to help. Can you arrange to upload all the binaries to an FTP site of my choosing? If so, l'll PM you the link. From there, I'll see what can be done to white list them for MGW. This will be a one time deal, and all other future requests will need to follow process.