I cannot use the browser on the infected id. How to I get a fix to that id?
See if you can access the internet using "Safe Mode with Networking" reached by tapping F8 repeatedly while booting up and the download the following:
Try the following tools/programs (Save the download to your desktop and then install while in regular mode): (Windows XP and 2000 only) SmitFraudFix: http://siri.geekstogo.com/SmitfraudFix.php
(Any Windows) Malwarebyte's Anti-Malware (free version): http://www.malwarebytes.org/mbam.php(Any Windows except Windows 7 x86 (32-bit)) SUPERAntiSpyware FREE: http://www.superantispyware.com/superantispywarefreevspro.html