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Avert WebImmune Registration did not generate a password email.

Hi all, I was trying to register on the WebImmune website to submit a file that is continually quarantined during my system scans but is not a virus. However, I have yet to receive any emails (inbox or spam) from that site with the generated password required for the initial login. Would anyone be able to help with this issue? I haven't found any other way of adding this program to the "Trusted Programs" list, and it would be nice to have the ability to add/remove programs to that list at will, from either the Quarantine list or using a browser to select files that should be ignored. Anyway, thanks in advance.

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6 Replies
Celtics
Level 7

Re: Avert WebImmune Registration did not generate a password email.

I have the same problem to receive a password email.

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SamSwift
Level 12

Re: Avert WebImmune Registration did not generate a password email.

Strange - I'll ask the guys to investigate. In the meantime please submit your file to Virus_Research@avertlabs.com - the file should be in a password protected .zip with a password of 'infected' (without the quotes). The maximum .zip file size is 3MB.

Thanks,


Sam

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Re: Avert WebImmune Registration did not generate a password email.

Tried doing this but Gmail wouldn't let me send a zip file with an executable in it.

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exbrit
Level 21

Re: Avert WebImmune Registration did not generate a password email.

Gmail has that disadvantage.   Can't you use either your ISP's webmail or another email client such as Outlook, Windows Mail, or Fastmail.fm etc.???

Message was edited by: Ex_Brit on 14/03/10 9:56:13 EDT AM
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SamSwift
Level 12

Re: Avert WebImmune Registration did not generate a password email.

Hi Everyone,

We flagged the WebImmune issue with engineering last week - could you check to see if you are still having the problem please? It's working for me now.

Thanks,

Sam

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MoxieMomma
Level 7

Re: Avert WebImmune Registration did not generate a password email.

Same problem here.

Just tried to reregister (couldn't find my old login and PW) and it errored out and froze FF.

MM

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