I was attacked and maybe still am by Cyber spyware. I can't give all the details of what it said, but bottom line, they wanted me to buy a program to get rid of it. McAfee did NOT detect it or fix it. I could not get onto the Internet (it would flash and then a red screen from Cyber). I ran a malware program I have and it found 7 items which I removed. I used Windows Defender and it said everything is fine. But, when I turned on my computer this morning, the first thing is a warning from Windows Defender that Cyber spyware is present. I clicked to remove. How do I know it's really gone? Why doesn't McAfee find this and fix it? I have done scan after scan and it says everything is fine. I don't trust my computer and don't know what to do. If you google Cyber Security, you will see several programs for sale to get rid of it. WHY CAN'T I CONTACT MCAFEE TO ASK THIS QUESTION? I PAID FOR THEIR PROGRAM.
Those often aren't detected by any of the anti-virus engines, no matter what make, because they are designed to fool people into buying something usually, or to download something else which can do harm. That's why there are specialist tools out there for this purpose, and they are free.
Download the free versions of these two tools, update them and run them. Let them remove anything they find and reboot if requested to do so immediately.
Try those first and see if it clears up.
Ran Malwarebytes Anti-Malware and Anti Spyware. It worked for a few hours. Then started closing Internet Explorer until finally I couldn't get on the Internet at all. I researched and the only thing I had downloaded was Roboform , free edition. Deleted and rebooted, shut down. Now, here several hours later, I was able to access this site through a link contained in an e-mail. That's all I was able to do is get my ISP e-mail. McAfee finally kicked in and I "fixed" that through Virtual Technician. Is there something beyond anti-malware and super spyware? The virus are trying to force me to buy Doctor something (sorry, don't rememberthe exact name).
P.S. Thank you ex-Brit for e-mailing me to assist me in locating this site again. I may have bookmarked it, but if I can't get to the Internet, that does me no good. The Super Anti-spyware was helpful for a brief time. Just recently McAfee kicked in. Once you get a virus, you just never trust your computer again. McAfee should be enough to catch and correct these problems. I shouldn't be held hostage in an attempt to sell me another virus protection program...... Doctor something
It's not me emailing you it's the board sending you a notifcation.
Try downloading Hijackthis and post its log on one of the following forums for expert advice:
Do not post the log here, we can't help!
Post the logs at a specialist Forum:
Be sure to read all the sticky announcements/instructions at the top of each malware forum!
After several attempts using Super Anti-Spyware, I thought the problem was fixed. But, then I start be directed to different sites and crashing. It just wasn't working right. So, I learned about Striker and added that. Since then, I have been trouble free. I e-mailed my updates to you and then learned that was not the proper way to reply to you. I appear to be OK now. Haven't been using the computer much. I have more virus scanning programs than regular programs on my computer. I appreciate your help. If you hadn't e-mailed me, there was no way I could contact you at all. I couldn't get on the internet. Now, I know where to go for answers. Thanks a bunch!!