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marlonmarota
Level 7

Hi

we have Mcafee AV 8.8.0 and we are receiven this alert for many valid programa

Artemis!F01A9A2D1E31

is this a normal behavior????

is ther a problem with DAT?????

artemis.JPG

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1 Solution

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cyberwiz64
Level 7

Re: Artemis

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McAfee just put out a tech article KB78993 about this error.

They are advising this is NOT NOT  a DAT issue.

They do not have a fix but recommend customers temporarily disable Global Threat Intelligence File Reputation until the issue is confirmed as resolved.  Text belwo

Technical Articles

Artemis false positive detections from Global Threat Intelligence

Technical Articles ID: KB78993

Last Modified: July 31, 2013

Environment

McAfee Global Threat Intelligence

Summary

This article will continue to be updated as additional information becomes available. Please check back for more information.

Problem

McAfee has determined that Artemis/GTI File Reputation is producing some falsepositive detections in North America due to a server issue.

IMPORTANT: This is not an issue with the current McAfee DAT files.

Cause

This is an issue with specific Global Threat Intelligence servers.

Solution

McAfee is investigating this issue. This article will be updated as additional information becomes available.

Workaround

McAfee recommends that customers temporarily disable Global Threat Intelligence File Reputation until this issue is confirmed as resolved.

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46 Replies
asebastian
Level 7

Re: Artemis

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We are experiencing issues with this as well.

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abaack
Level 7

Re: Artemis

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Having the exact same problems... throughout the company.  On hold right now with support - hopefully this is not going to become a huge issue repairing deleted files.

mcafee.jpg

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packey
Level 7

Re: Artemis

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We are in the same boat.   VS 8.8 with Artemis at Medium setting.   Over 10% of our clients, about 1000 unique exe files triggering 750+ Artemis detection IDs with No real virus detection identified.

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carleyc
Level 7

Re: Artemis

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I've diabled GTI for all systems due to this. I'm expecting McAfee to send some sort of notification on what happened here.

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asebastian
Level 7

Re: Artemis

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We also disabled GTI for all systems.

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cyberwiz64
Level 7

Re: Artemis

Jump to solution

McAfee just put out a tech article KB78993 about this error.

They are advising this is NOT NOT  a DAT issue.

They do not have a fix but recommend customers temporarily disable Global Threat Intelligence File Reputation until the issue is confirmed as resolved.  Text belwo

Technical Articles

Artemis false positive detections from Global Threat Intelligence

Technical Articles ID: KB78993

Last Modified: July 31, 2013

Environment

McAfee Global Threat Intelligence

Summary

This article will continue to be updated as additional information becomes available. Please check back for more information.

Problem

McAfee has determined that Artemis/GTI File Reputation is producing some falsepositive detections in North America due to a server issue.

IMPORTANT: This is not an issue with the current McAfee DAT files.

Cause

This is an issue with specific Global Threat Intelligence servers.

Solution

McAfee is investigating this issue. This article will be updated as additional information becomes available.

Workaround

McAfee recommends that customers temporarily disable Global Threat Intelligence File Reputation until this issue is confirmed as resolved.

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m.perez
Level 7

Re: Artemis

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Can someone advise how to shut GTI off on EPO??

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carleyc
Level 7

Re: Artemis

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Policies for virus scan, on access, and on demand scanner.

Set artemis to disabled.

Send wakeup to push out the policies.

not much time to talk now sorry hope this helps.

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cyberwiz64
Level 7

Re: Artemis

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Can someone tell me how to disable the Global Threat Intelligence as they recommend?

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