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oldyeller
Level 8

Artemis won't let me backup

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When ever I try to back up McAfee detects Artemis and the backup fails.

---------------------------------------------

McAfee has detected an infected item in a shared folder on your network.  To remove the

threat, right-click the folder, change its properties to allow full access and the click scan.

Detected Artemis!16CB2CE6F2BB (Trojarn)

Quarantined from: \Device\HarddiskVolumeShadowCopy11

\Users\Jim\AppData\Roaming\DefaultTab\DefaultTab\update.exe

We cannot remove a Trojan while the infected file is in a shared folder on your network.

Allowing full access to the folder frees up the infected file allowing McAfee to fix the issue.

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The number on shadocopy varies.

I am out of ideas.  Please Help!

Based on a similar post, I have tried:

Disable recovery

Reboot

Enable recovery

Delete detected quarantined files

Backup

Only to see the error message reappear and the backup fail

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oldyeller
Level 8

Re: Artemis won't let me backup

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Thanks very much for the help and resolution to my problem.  I ran a successful back up today!

Regards,

oldyeller

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9 Replies
dizzy
Level 7

Re: Artemis won't let me backup

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I have the same issue, I have also tried all the recommended steps to repair but to no avail, I would be very grateful if someone could help Oldyeller and me. Many thanks.

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exbrit
Level 21

Re: Artemis won't let me backup

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While it may be some time before anyone from McAfee Labs posts here, you could try Technical Support.  It's free by phone or online chat and linked under McAfee Support at the top of this page,

Meanwhile I'll try to bring this to someone's attention at McAfee.

Message was edited by: Ex_Brit on 24/09/13 11:44:26 EDT AM
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dizzy
Level 7

Re: Artemis won't let me backup

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Ex_Brit,

Many thanks I am very grateful for our help and suggestions.

Regards,

Dizzy

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vinoo
Level 13

Re: Artemis won't let me backup

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I've escalated this internally. Expect a fix shortly.

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oldyeller
Level 8

Re: Artemis won't let me backup

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Thanks Ex_Brit, let's see what vinoo comes up with before I try the help desk

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showvik
Level 12

Re: Artemis won't let me backup

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Hi,

Artemis!16CB2CE6F2BB has been suppressed. Kindly allow up to two hours for this update to reflect in GTI system.

Regards,

Showvik

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exbrit
Level 21

Re: Artemis won't let me backup

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You should be OK now.

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oldyeller
Level 8

Re: Artemis won't let me backup

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Thanks very much for the help and resolution to my problem.  I ran a successful back up today!

Regards,

oldyeller

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exbrit
Level 21

Re: Artemis won't let me backup

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You're welcome.

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