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moise57
Level 9

Artemis!F9BA18891174 for Panda Smart Browser

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Hi,


I am the developer of Panda Smart Browser.


McAfee shows Artemis!F9BA18891174 for Panda Smart Browser.exe


Since it is a 15 MB file I can not report the file as False Positive by email or by getsusp

Please help me to white-list my program.

Link Removed until McAfee Has Analyzed/Whitelisted

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moise57
Level 9

Re: Artemis!F9BA18891174 for Panda Smart Browser

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Hi,

Despite the fact that this post is not updated, McAfee white-listed my software.

Thanks

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catdaddy
Level 20

Re: Artemis!F9BA18891174 for Panda Smart Browser

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,

                Your profile mentions you have knowledge in regards to Enterprise Product 'Total Protection Service'. Are you subscribed to an Enterprise product ? Perhaps this can be handled through your Service Portal. There has been instances where one has to send through 'DropBox' due to the 10 mb limit.

                  In any case, I will contact someone on your behalf from McAfee Labs, on how to proceed in handling your situation/and getting to a Resolution'. Please note...for the safety of others I have removed the Link to the Software in question, until McAfee has determined it is safe.

Thank you,

CD/Catdaddy

Volunteer Moderator

Consumer Products

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: Artemis!F9BA18891174 for Panda Smart Browser

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I also see that you have contacted Malwarebytes as well Panda Smart Browser.exe False Posivite - File Detections - Malwarebytes Forum  I will share the following to my Contact as well.

Hopefully we will hear something soon.

Regards,

CD

Cliff
McAfee Volunteer
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dmeier
Level 13

Re: Artemis!F9BA18891174 for Panda Smart Browser

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It's true, if you have a support contract, your fastest path to resolution would be to open a case with them.

For this one, I am having the file reviewed, due to the internal name of "bot.exe"

Will write back when I get a decision on the file.

- David

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catdaddy
Level 20

Re: Artemis!F9BA18891174 for Panda Smart Browser

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Thank you David once again, for being so expedient.

All the very Best,

CD

Cliff
McAfee Volunteer
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moise57
Level 9

Re: Artemis!F9BA18891174 for Panda Smart Browser

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Any update?

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catdaddy
Level 20

Re: Artemis!F9BA18891174 for Panda Smart Browser

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I 'm sorry, I have not heard back from David as of yet either. The minute he does respond back I will be notified as I/We are subscribed to this thread. If nothing soon, I will attempt to get an update, if you will.

Having said that, he stays extremely busy as one can imagine with the thousands of detections daily.

Thank you for your patience,

CD

Cliff
McAfee Volunteer
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moise57
Level 9

Re: Artemis!F9BA18891174 for Panda Smart Browser

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Hi,

Despite the fact that this post is not updated, McAfee white-listed my software.

Thanks

catdaddy
Level 20

Re: Artemis!F9BA18891174 for Panda Smart Browser

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Thank you for the confirmation

All the Best,

CD

Cliff
McAfee Volunteer
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moise57
Level 9

Re: Artemis!F9BA18891174 for Panda Smart Browser

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Hi again,

With the new version of my software McAfee started to detect my software as Artemis!97A0CE8CB61A   again

As stated previously since the file exceeds 10MB I can not submit for further analysis.

Panda Smart Browser Download

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