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andyg1
Level 7

Artemis!DE525465D603

I have a file quarantined due to McAfee picking it up as a Trojan, number as above.

Please can you arrange to remove as the file is not infected.

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8 Replies
andyg1
Level 7

Re: Artemis!DE525465D603

Still no fix for this?  Nothing has happened in 3 months.  Just tried to install program again but getting the same Artemis message.

Can anyone action this or help get it removed.  It's a false positive!

Andy

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Peacekeeper
Level 20

Re: Artemis!DE525465D603

Lab support rarely enters this area but best way to fix a false detection is as follows.

Submit the file as follows

http://vil.nai.com/vil/submit-sample.aspx

reply to the auto reply you will get by changing teh subject of the email to false +ve and name of detection

In body say why you feel it is a false detection and send it off.

post the analysis Id here and if no fix in 4 days scream and I will get a tech to personally look at it immediately.

andyg1
Level 7

Re: Artemis!DE525465D603

Sent as requested and instructed.  Many thanks for the help.

Analysis ID - 8050894

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Peacekeeper
Level 20

Re: Artemis!DE525465D603

If no fix in 4 days Post back and I will stir them up.

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andyg1
Level 7

Re: Artemis!DE525465D603

Hi Tony

No indication of any fix at the current time.

Thanks

Andy

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Peacekeeper
Level 20

Re: Artemis!DE525465D603

Passed on see what happens now

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vinoo
Level 13

Re: Artemis!DE525465D603

Thanks for reporting. It's been whitelisted - give it ~~25 mins for the false to go away.

Cheers,

Vinoo

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Peacekeeper
Level 20

Re: Artemis!DE525465D603

Thanks Vinoo

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