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apelkey
Level 7

Artemis!DA2023B3D171

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McAfee Total protection is detecting the launch files for the game "Phantasy Star Universe" as a trojan and deleting them.  This is a false positive.  It recommended here: https://community.mcafee.com/thread/2016 that I post about this false positive in this forum.  I have also sent an email as well.

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showvik
Level 12

Re: Artemis!DA2023B3D171

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Hi,

Artemis!DA2023B3D171 has been suppressed. Please allow up to 2 hours for this update to reflect in Artemis system.

Regards,

Showvik

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Peacekeeper
Level 20

Re: Artemis!DA2023B3D171

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So you emailed the file zipped up and password protected?

ie as per http://vil.nai.com/vil/submit-sample.aspx

Did you receive a reply immediately if so reply to it and change subject to say false +ve and detection name. Say also in the bodt=y why you think it is and send it off. Post the analysis ID in the email here.

If no answer/fix in 3 days post back and I will ping a tech to personally fix this.

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showvik
Level 12

Re: Artemis!DA2023B3D171

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Hi,

Artemis!DA2023B3D171 has been suppressed. Please allow up to 2 hours for this update to reflect in Artemis system.

Regards,

Showvik

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apelkey
Level 7

Re: Artemis!DA2023B3D171

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No, I did not email the file itself.  The page I was looking at when I sent it didn't say to include the file.  But showvik has responded and said it is suppressed and when I re-installed and ran the application, it was not deleted by Total Protection.  This appears to be resolved now.

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Peacekeeper
Level 20

Re: Artemis!DA2023B3D171

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Thanks to Showvik . In future emailing the file is the best path.

Message was edited by: Peacekeeper on 11/09/12 5:55:11 AM
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