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andreygvozd
Level 7

Artemis!CD524506A085 - false positive about GridinSoft Trojan Killer

Dear Sirs,

McAfee again detects GridinSoft Trojan Killer as a virus. Trojan Killer is a legitimate and reputable anti-malware program with license distributed as shareware. Unfortunately, this VirusTotal link shows that you still keep detecting us as a virus - https://www.virustotal.com/file/6922ceab0d6fec142a9ea0cb3f720ad3569085d45aa3b145ba4cb6aa4de8a678/ana...

Please fix this problem as soon as possible

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4 Replies
sol
Level 9

Re: Artemis!CD524506A085 - false positive about GridinSoft Trojan Killer

Have you tried adding it to the Exclusions section?

If a ticket had been completed you should be able to log in and check the status. If it is not resolved then click on the ticket number and open the page. there should be some information for you, if not then click the SUBMIT button again to re-trigger it. You should not have to complete the page again

link to tickets   https://mysupport.mcafee.com/Eservice/SiteHome.aspx

Message was edited by: sol on 3/23/12 7:54:50 AM CDT
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nova
Level 7

Re: Artemis!CD524506A085 - false positive about GridinSoft Trojan Killer

Try AVG or TrenMicro they have a trust button for false positive programs, You will only get a responce and results if your are a huge company that pays good money to McAfee, or they wont even answer you even if you do the 100 things they want to send a suspected file in for them to look at.

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exbrit
Level 21

Re: Artemis!CD524506A085 - false positive about GridinSoft Trojan Killer

Nova - you are being answered on your own thread.  Please don't hijack others.

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anandd
Level 9

Re: Artemis!CD524506A085 - false positive about GridinSoft Trojan Killer

Hi,

The Artemis detection has been suppressed. Kindly allow approx 1-2 hrs for the detection to be suppressed.

Regards,

Anand

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