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langer
Level 7

Artemis!BCB83422CAD9

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Posting in the Forum. This was for an in-house app call Eye Strainer .exe

Hope to hear from you soon

Bob Lange

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catdaddy
Level 20

Re: Artemis!BCB83422CAD9

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Hi Bob,

              Could you Kindly inform us if your issues has been resolved please? Or if you need further assistance in regards to a resolution.

All the Best,

-CD

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: Artemis!BCB83422CAD9

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,

             To help resolve your issues, please try following these Guidelines/Instructions laid out in this FAQ:

              If indeed  the owner of the software, submit following these Guidelines: Detection Dispute Submission | McAfee Labs

Wishing you all the Best,

-CD

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: Artemis!BCB83422CAD9

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I might add also, due to the mass volume of detections received on a 'Daily Basis'. We have a protocol to follow, meaning allowing 4-5 business days for McAfee Labs to analyze/process. If after allowing the appropriate time your issue is yet to be resolved.

Kindly post back the Analysis ID #, you should have received upon your successful submission. At this time we can contact someone from McAfee Labs , and escalate your issue.

Regards,

-CD

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: Artemis!BCB83422CAD9

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Hi Bob,

              Could you Kindly inform us if your issues has been resolved please? Or if you need further assistance in regards to a resolution.

All the Best,

-CD

Cliff
McAfee Volunteer
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langer
Level 7

Re: Artemis!BCB83422CAD9

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Catdaddy:

We have not seen any false positives this past week in the Entireprise so we feel the detection issue is resolved.. Thanks so much.. Langer

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catdaddy
Level 20

Re: Artemis!BCB83422CAD9

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Thanks Bob ,

              That is Great ! Glad that all is okay now. On occasion they Clear/Whitelist the files/programs without a response back here in the Community. This certainly seems to be the case in your instance. The primary thing,is that your issue is resolved.

All the very Best,

-CD

Cliff
McAfee Volunteer
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