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freescoring
Level 7

Artemis!AF7558DB4AD6 File gets quarantined even though I added it to the excluded files list

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An .exe file (it is a bot) with the threat "Artemis!AF7558DB4AD6" keeps getting quarantined even though I have already added the file to the excluded files under real-time scanning.

How do I keep it from being quarantined?

I am using McAfee SecurityCenter v14.0, McAfee Anti-Virus and Anti-Spyware v18.0

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dmeier
Level 13

Re: Artemis!AF7558DB4AD6 File gets quarantined even though I added it to the excluded files list

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We've marked the file as clean, and it should no longer be detected.

- David

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exbrit
Level 21

Re: Artemis!AF7558DB4AD6 File gets quarantined even though I added it to the excluded files list

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I moved this to the Artemis section and edited the header to include the Artemis detection number.

Only something identified as a PUP (Possibly Unwanted Program) can be ignored by the detection engine.

Follow the procedures HERE if you need to have it cleared, although if it's a BOT I have my doubts it will be cleared.

freescoring
Level 7

Re: Artemis!AF7558DB4AD6 File gets quarantined even though I added it to the excluded files list

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would there be any way of stopping the file from being quarantined?

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exbrit
Level 21

Re: Artemis!AF7558DB4AD6 File gets quarantined even though I added it to the excluded files list

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Not until the lab clears it and an update is issued accordingly.  The consumer software doesn't have total control over exceptions like the Enterprise/Business model does.

You might want to submit it to VirusTotal to see how many A/V vendors may act similarly.  The link is at the bottom of the one I gave earlier.

dmeier
Level 13

Re: Artemis!AF7558DB4AD6 File gets quarantined even though I added it to the excluded files list

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We are reviewing the file, and will post back our decision soon.

- David

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dmeier
Level 13

Re: Artemis!AF7558DB4AD6 File gets quarantined even though I added it to the excluded files list

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We've marked the file as clean, and it should no longer be detected.

- David

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catdaddy
Level 20

Re: Artemis!AF7558DB4AD6 File gets quarantined even though I added it to the excluded files list

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,

                  I took the liberty of marking this thread as 'Correctly answered' As David/McAfee Labs has Cleared it. Could you please confirm that your issue is resolved?

All the Best

CD

Cliff
McAfee Volunteer
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