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qasafebytes
Level 7

Artemis!89F62033569D - False Positive for paid anti-malware product

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Hello.

We have found that our paid anti-malware application for some reason is flagged as suspicious by McAfee

https://www.virustotal.com/en/file/63aec6bfe46247189384871554d2f0815975ce383815834f42144a88fb7e34af/...

Setup file located here http://download.safebytes.com/Safebytes-setup.exe

And it has no adware/,alware/*ware in it . It's paid software with a free scan option .

Hope we will be  unflagged on the next update.

Thanks!

Max

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Peacekeeper
Level 20

Re: Artemis!89F62033569D - False Positive for paid anti-malware product

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This is now suppressed  please confirm

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exbrit
Level 21

Re: Artemis!89F62033569D - False Positive for paid anti-malware product

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Appeal here:  Detection Dispute Submission | McAfee Labs or read this: 

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qasafebytes
Level 7

Re: Artemis!89F62033569D - False Positive for paid anti-malware product

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Any  idea how to send our setup file to virus_research@mcafee.com ?

It is 22Mb and not accepted by recipient ( 10mb limit )

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exbrit
Level 21

Re: Artemis!89F62033569D - False Positive for paid anti-malware product

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qasafebytes wrote:



Any  idea how to send our setup file to virus_research@mcafee.com ?


It is 22Mb and not accepted by recipient ( 10mb limit )


That first link I gave doesn't require you to upload anything does it?  Sorry I've never used it.

If that isn't helping then I would have to alert a technician to post here, but for that I need to know where you are geographically, Country etc.

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qasafebytes
Level 7

Re: Artemis!89F62033569D - False Positive for paid anti-malware product

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The second link requires and I tried it with no luck - email returned.

First link requires "* Product and version: , * Engine Version: ,* .DAT Version:" - we have no such information so the link is useless.

Here is information you requested:

SafeBytes Software Inc.

2001 University Street,

Suite 1700

Montreal, Quebec H3A 2A6, Canada

Phone: (866) 577-2071

Fax: (866) 282-0393

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Peacekeeper
Level 20

Re: Artemis!89F62033569D - False Positive for paid anti-malware product

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That is for enterprise users

I will grab the file and password protect it and ftp it to them

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Peacekeeper
Level 20

Re: Artemis!89F62033569D - False Positive for paid anti-malware product

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File FTp'd to malware area so we now have to wait

exbrit
Level 21

Re: Artemis!89F62033569D - False Positive for paid anti-malware product

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Thanks.

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qasafebytes
Level 7

Re: Artemis!89F62033569D - False Positive for paid anti-malware product

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Thanks  =)!

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Peacekeeper
Level 20

Re: Artemis!89F62033569D - False Positive for paid anti-malware product

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Escalated to labs will let you know when it is resolved