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larafl
Level 7

Artemis!4C4ACED2D53D Security center keeps on removing my exe. for a game

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Have a new Dell which came with McAfee Security Center installed.  Trying to move my games over from my old computer and most are from Real Arcade/Gamehouse. One game is giving me a hard time:

Fortunes Tile Gold  

It is safe but McAfee keeps on removing the exe. and I would like to find a way to put it back and have McAfee not look at it. I have talked to RA/Gamehouse and they swear that it is safe. I need step by step to figure out how to keep my paid game on my system.

Please Help,

thanks,

Lara

Message was edited by: Ex_Brit on 21/08/12 7:26:05 EDT PM
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showvik
Level 12

Re: Artemis!4C4ACED2D53D Security center keeps on removing my exe. for a game

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Hi,

Artemis!4C4ACED2D53D has been suppressed. Please allow up to 2 hours for this update to reflect in Artemis system.

Regards,

Showvik

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exbrit
Level 21

Re: Artemis!4C4ACED2D53D Security center keeps on removing my exe. for a game

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I will alter your header to include the Artemis number if there is one and will then move the topic to that section so hopefully one of their staff will pick it up if you can post that information.

Meanwhile there are things you can do, read my post here:  https://community.mcafee.com/thread/2016

Message was edited by: Ex_Brit on 21/08/12 7:26:23 EDT PM
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larafl
Level 7

Re: Artemis!4C4ACED2D53D Security center keeps on removing my exe. for a game

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Peter,

My husband already put in the Artemis number (4C4ACED2D53D) and we thank you for your help, think we were able to send it to them.

But it still will take out my exe. each time I try and play - this game is from 2006 or so, and the Artemis number (when you get to the web) has ZERO about it; so I am very confused.

Lara

Message was edited by: Ex_Brit on 21/08/12 7:26:40 EDT PM
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exbrit
Level 21

Re: Artemis!4C4ACED2D53D Security center keeps on removing my exe. for a game

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Submitting it is fine but it takes time for them to clear it.   That link tells you what to do in them meanwhile if you need to submit the file as well.  of course that's up to you.

Message was edited by: Ex_Brit on 21/08/12 7:26:53 EDT PM
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exbrit
Level 21

Re: Artemis!4C4ACED2D53D Security center keeps on removing my exe. for a game

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Moved thread to Artemis discussions for better attention by that department.

Message was edited by: Ex_Brit on 21/08/12 7:28:09 EDT PM
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exbrit
Level 21

Re: Artemis!4C4ACED2D53D Security center keeps on removing my exe. for a game

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It just dawned on me. the number was already posted.  Sorry I misunderstood you.  Anyway, that gives it double exposure...let's hope quicker action. 

Regards

;-)

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Peacekeeper
Level 20

Re: Artemis!4C4ACED2D53D Security center keeps on removing my exe. for a game

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Post the analysis id here and if no fix in 3 days post back and we will ping a lab tech.

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showvik
Level 12

Re: Artemis!4C4ACED2D53D Security center keeps on removing my exe. for a game

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Hi,

This file is being reviewed. We will post an update as soon as the analysis is complete.

Regards,

Showvik

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showvik
Level 12

Re: Artemis!4C4ACED2D53D Security center keeps on removing my exe. for a game

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Hi,

Artemis!4C4ACED2D53D has been suppressed. Please allow up to 2 hours for this update to reflect in Artemis system.

Regards,

Showvik

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ispalten
Level 9

Re: Artemis!4C4ACED2D53D Security center keeps on removing my exe. for a game

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Showvik, thank you, but I have a question? Why when we took the link for it in McAfee's Quarantine there was nothing that and said it couldn't be found?Capture.JPG

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