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rainbow9
Level 7

Artemis!3FCB911C7FA5 False Positive.Email sent.Please Supress ASAP

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Hi,

Would like to report false positive detection Artemis!3FCB911C7FA5

Already sent a sample. Please let me know if you need the file

Thanks

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1 Solution

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Peacekeeper
Level 20

Re: Artemis!3FCB911C7FA5 False Positive.Email sent.Please Supress ASAP

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Thanks mate

Rainbow9 if issue fixed please mark as correct

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23 Replies
catdaddy
Level 20

Re: Artemis!3FCB911C7FA5 False Positive.Email sent.Please Supress ASAP

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,

                  Give it 4-5 business days to be Analyzed/Processed and if not resolved by then, Please post back the Analysis ID #. We can then contact some at McAfee labs and quite possibly expedite the process. Thank you for your patience, as there are over 150,000 detections or more on a daily basis.

All the Best

Catdaddy

McAfee Community Modrator

Consumer Products

Cliff
McAfee Volunteer
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rainbow9
Level 7

Re: Artemis!3FCB911C7FA5 False Positive.Email sent.Please Supress ASAP

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Thanks for the quick reply.Will wait for 5 days and post back if no response received.

Thanks

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catdaddy
Level 20

Re: Artemis!3FCB911C7FA5 False Positive.Email sent.Please Supress ASAP

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You are quite welcome   Again, if not resolved by then we will contact someone on your behalf.

Regards,

CD

Cliff
McAfee Volunteer
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rainbow9
Level 7

Re: Artemis!3FCB911C7FA5 False Positive.Email sent.Please Supress ASAP

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Just wanted to check one more thing.Will i get an auto reply after sending the file with the analysis number? I never got one.

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catdaddy
Level 20

Re: Artemis!3FCB911C7FA5 False Positive.Email sent.Please Supress ASAP

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Ooops, I must have missed that initially. Did you follow the procedures and zip the file, and password protect it? You can also submit it per instructions by running the McAfee Getsusp Tool. Simply add your email address under "Preferences" before scanning.

You should receive a "Work Item id # with this method.

To answer your question,if submitted properly you should have received an Analysis Id #

I am sorry, I assumed you already had the Link, in which PK inserted below. The McAfee Getsusp Tool is with-in that Link as well.

You may also wish to check out these Superb Free Tools as well:

Regards,

CD

Cliff
McAfee Volunteer
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Peacekeeper
Level 20

Re: Artemis!3FCB911C7FA5 False Positive.Email sent.Please Supress ASAP

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The submission process is shown here

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rainbow9
Level 7

Re: Artemis!3FCB911C7FA5 False Positive.Email sent.Please Supress ASAP

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Had Followed all the required procedures.zipped with password infected. No reply.

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catdaddy
Level 20

Re: Artemis!3FCB911C7FA5 False Positive.Email sent.Please Supress ASAP

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,

                    Then evidently you did indeed have the submission link. It could be possible that it was over 10mb,s?

Could you try following the instructions, and submit it through Getsusp. Remember to add your your email address under "Preferences" before scanning.  How to Use GetSusp | McAfee Free Tools

                   Please kindly post back your results. You should receive a Confirmation from McAfee Labs with a Work Item

id #.

Regards,

Catdaddy

Cliff
McAfee Volunteer
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Peacekeeper
Level 20

Re: Artemis!3FCB911C7FA5 False Positive.Email sent.Please Supress ASAP

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Getsusp has a size limit as well try it . What is the actual size and is there any link to the file download?

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