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badgeros
Level 7

Artemis!1658D5714872 false please correct

Hello this is a False detection for the file C:\Program Files\Common Files\Sperry Software\sperrycallout.exe

Please help to correct this urgently.

For customer feedback I have to say it is really a shame that Mcafee does not allow manual trusting of software.  It is a deal breaker for renewal.  Please see if this can be addressed.

Many Thanks

Badgeros

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1 Reply
nownitin
Level 12

Re: Artemis!1658D5714872 false please correct

HI,

McAfee(R) Artemis technology provides real-time protection that secures enterprises and consumers from threats as they strike and much quicker than traditional signatures can be deployed. As Artemis is updated in real-time there is no requirement to wait for a full DAT update nor to use an EXTRA.DAT intermediate solution. Simply wait approximately 30 minutes and this false will no longer exist or trigger on your system. Depending on the network settings you have or the caching involved between your system and ours it may take slightly longer for this false alarm to be resolved.

Thanks,

Nitin Kumar

McAfee SME

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