Showing results for 
Search instead for 
Did you mean: 

Artemis!12ad7d6c9968 on Android phone

After opening an attachment in a phone the phone began to behave odd and McAfee was installed to check for a virus. McAfee detected a threat named Artemis!12ad7d6c9968 connected to Android Communication Sync app. After further research, the app is a preinstalled app so it cannot be removed. We know the device has a virus since it has lost contacts randomly and behaved oddly since the attachment. Anyone else experienced this issue before? Any recommendations on a solution?

Labels (1)
Tags (1)
McAfee Support Mobile App Available
With the new McAfee Support Mobile App you’ll be able to update, close, and view service requests on your mobile device. The app will also notify you when one of our technical support engineers update a service request. Download the Android version from Google Play and the iOS version from the Apple App Store today!