My daughters ACER laptop has acquired the Antivirus System Pro malware....I purchased McAfee back in September, and this did not block the AV Pro malware from getting on her computer. AV Pro is now blocking me from getting to the Internet. I was able to run one scan with McAfee which identified zero problems. I have also downloaded Spyware Doctor to a CD (using another computer) and tried to launch/install this on my daughters laptop to no avail. I get error message saying the .exe file on the CD has been infected. I tried this with three other free antivirus downloads from the web, same thing happens...AV Pro infects the .exe file as soon as I try to launch and install it.
Since McAfee doesn't fix this, any other suggestions? Anyone else having this same problem? I see that McAfee charges $89.95 for Virus Removal Service.....will you waive that fee since I already purchased the Antivirus software back in September (one year subscription)?
any help on this is greatly appreciated....thanks
I need you to run the Stinger tool in full Artemis mode with report only setting.If you have not done that already.
KEEP IN MIND THAT THIS TOOL IS TO RUN ONLY AS INDICATED IN DIAGNOSTICS MODE . DO NOT MAKE ANY CHANGES OR REPAIR BASED ON THE RESULTS OBTAINED BY THE TOOL.
Please follow the instruction give below. we need you to run the Tool in High Sensitivity level with REPORT ONLY mode. ( Note: If the scan is initiated in high mode and set to repair. It might cause ire-repairable damages to the machine hence always run it in REPORT ONLY MODE)
Stinger is a stand-alone utility used to detect and remove specific viruses. It is not a substitute for full anti-virus protection, but rather a tool to assist administrators and users when dealing with an infected system. Stinger utilizes next generation scan engine technology, including process scanning, digitally signed DAT files, and scan performance optimizations.
Interstingly, the day after I posted this problem, somehow the laptop is apparently working fine. Cannot explain how this "just happened to fix itself"?.....So, now being able to get to the internet, I was able to download and run the Stinger application per your instructions. Here is the report...it clearly detected a number of "trojans"...pls advise re. next steps. Also am curious how the laptop can suddenly work?....all the pop ups and errors that I described in my initial note have disappeared? Looks like it has just hidden itself?
On Dec 9 I forwarded the Stinger report as instructed by Vinod R at McAfee, but I have not seen a response. What are the instructions based on the findings in the report? There is clearly still a problem on the computer that needs to be fixed - please advise. Would like to have my daughter;s computer fixed before Christmas if that is possible.
Apologize for the delay in response.. I was not in good health for quite sometime and had lots of pending work to take care of..
I inspected the log file that you posted on the earlier post and that did not indicate any items . I tend to agree to Ex_Brit's advice on checking @ bleeping computer website. Websites such as those have free ready made quick fix solutions and many kind hearted volunteers :-)..
Did this "antivirus Pro" have a blue kite shield with a white stripe symbol? because I just encountered a problem with such a antivirus, save that it tryed to lockup everything by telling me everything I clicked on waqs infected and if i wanted to run my antivirus,it even tryed to tell me that MY antivirus, McAfee was infected.I was able mto fix the problem by system restoreing.If it wasnt "Antivirus Pro" then i shall start a topic to find out what it was.
There are thousands of Fake Antivirus applications out there with a lot of them sharing symbols and imaging so based off that information we won't be able to say exactly "what" version it was that hit you. The only way truly to do that is to get copies of the malicious files or at the very least some file information from them. With you having done a system restore we aren't going to be able to get that data so won't be able to narrow down what it was.
I chose systems restore Brain because i`m not that good with computers,despite people telling me otherwise.
You are correct in sayying that we`ll never know what verison it was from,but sadly if I hadnt restored.I would have never
been able to join up.Since the bloody thing redirected all my internet explorer pages to the website where it wished for me
to pay to buy the supposed anti-virus. I chose to buy McAfee anti-viris simplely because I had it as a free 30-day on my first laptop
and found it to be very good software.That and the fact that the verison I had at the time let me set an internet password was pretty helpful.