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And what if the quarantined file is a basic Windows EXE file?

Hi.

I am sorry to irrupt in this thread, but I have a similar problem but while this person suffered the infection in a TMP file, I am having all my PC quarantined in a 3 day period. I am afraid to turn it off because I think I won't be able to start it again. I am having a lot of files quarantined and rendered useless (at least temporarlily), Among them. notepad.exe, regedit.exe, a lot of exe files from windos xp accesories, some exe from applications that I usually use. I am desperate. I know there is an option to restore these files, but I am afraid to do it so, because of the consecuences that it could have. What do I do? Why doesn't McAfee just clean the viruses automatically instead of putting the whole files in quarantine???? Please help.
16 Replies
Reliable Contributor exbrit
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Message 2 of 17

RE: And what if the quarantined file is a basic Windows EXE file?

Moved to your own thread as your problem seems to be much more serious. No anti-virus application can protect you totally, there is no such thing. You have to be careful, keep your system totally up to date and keep some extra weapons handy.
See: http://community.mcafee.com/showthread.php?t=227819 & http://community.mcafee.com/showthread.php?t=136913

McAfee would only quarantine system files if you had a serious problem.

Download Hijackthis, post its log on one of the following forums for expert advice. Don't use HJT to clean anything.

Do not post the log here, we can't help!

DOWNLOAD HIJACKTHIS

Post the logs at a specialist Forum:

AUMHA FORUM

BLEEPING COMPUTER FORUM

CASTLECOPS FORUM

GEEKS TO GO FORUM

MAJOR GEEKS FORUM

MALWARE REMOVAL FORUM

SPYWARE INFO FORUM

TECH SUPPORT GUY FORUM

WHAT THE TECH FORUM (Formerly Tom Coyote)

Be sure to read all the sticky announcements/instructions at the top of each malware forum!

If that doesn't help then format and reinstall Windows.

RE: And what if the quarantined file is a basic Windows EXE file?

ok, thanks. I will do that, but it will take time. In the meantine, I will think about why did I spend my 89 bucks for, if McAfee can not protect me of a virus that is running around the internet. I will keep you posted.
Reliable Contributor exbrit
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Message 4 of 17

RE: And what if the quarantined file is a basic Windows EXE file?



As I said, there is no such thing as the perfect protection. Read those links.

Good luck.
Reliable Contributor tonyb99
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Message 5 of 17

RE: And what if the quarantined file is a basic Windows EXE file?

if you have a runaway PE infector malware infection (that infects every executable file thats loaded) then there is not a lot you can do.
your choice comes down to slave the drive onto another pc that has up to date AV and then scan it and then move across data files (not executables) to the new drives. then reinsert the old drive into the other PC and reformat and rebuild. OR you can try and run something from a bootable drive (like avira bootable) to clean but you will probably end up with loads of the system files deleted and no longer bootable anyway.


up to date Av and patching, adware utils and responsible net surfing are the only protection

No solution

Impossible. When I try to install HiJackThis Mcafee puts it in quarantine too. ok, I will save my documents and reinstall windows. Thanks for everything....
Reliable Contributor exbrit
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Message 7 of 17

RE: No solution

Then what Tonyb99 has said is the best advice.

I did

I did as he adveced. I reinstalled Win XP on a new hard drive, without the original drive. Finihed installing XP, updated XP, installed McAfee TOTAL Protection, scanned the computer. = infections, ok, inserted a USB with some information and the virus appeared again, deleting AGAIN, all the exe files in my NEW PC. So, now I am going to RESTORE everything from quarantine and see what happens. Ther virus that McAfee found in my USB stick were Memory/Ntcreatefile, ntqueryinformation, zwcreate file and zw query information, which were REPAIRED by MCAfee, but McAfee did not find any of the viruses that are attacking me this minute. Now the virus has attacked and MCAFEE has quarantined, IEXPLORE.exe, so I am browsing now using an old Netscape browser (and posting this while I am still alive). The virus that are attacking me are called (by McAfee) New Win 32, Generic Downloader.x, New Poly Win32.
Any one could helP?
Reliable Contributor exbrit
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Message 9 of 17

RE: I did

Have you tried inserting that USB stick in another computer to see what happens?

It looks very likely that it is infected. However if you can manage to zip its contents and send them to Avert for analysis it may help.

Send a file to Avert for analysis:
http://vil.nai.com/vil/submit-sample.aspx
or
https://www.webimmune.net/default.asp
or
Email file to: [EMAIL="virus_research@avertlabs.com"]virus_research@avertlabs.com
When submitting samples via E-mail all samples must be packaged in a .ZIP file. When creating this .ZIP file, it is important to understand that the .ZIP can be no more than 3 megabytes in size and can contain no more than 30 files. Additionally, any .ZIP file created must be password-protected using the password "infected" (minus the ""). Failure to follow these guidelines will cause your submission to be rejected.

Conficker

Hi all

It was the conficker. It was detected by another application and removed from my USB stick. I had to reinstall the system abouth three times in order to get rid of the infection. Does McAfee have any solution to this virus?
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