Hi - I have a problem regarding to this issue.
The online support on Mcafee is terrible which I spoke to 2 people about it, the support is ridiculous and unhelpful which I decided to try here.
The problem I have is I want to use an application (.exe) however this is detected as a virus/trojan which immediately gets removed as soon as I extract it from a .zip file.
The only time I can use this application is if I temp-disable real time scanning and allowing the .exe on the firewall list (or is there anyway to add allowed programs?) which is fine and then if I turn the real time scanning while the .exe is running - it immediately gets deleted.
I know this application is safe and a false positive due to many users using this and also, this application 'hooks' onto another application using a .dll which I can see why its considered as a virus/trojan.
As far as I know, only Mcafee detects this problem, Microsoft security essentials doesn't. Anti-malwre bytes also picks this up as a virus however is fine when you can allow/ignore it. - which is fine because this program is safe.
I have been using this program on another laptop/comp for a year and its totally safe.
Is there anyway around this? I've reported this to webimmune and the results show inconclusive so I would assume its fine (when I already know, so why is it getting removed?).
There must be a fix around this other than temporarily disabling the real time scan in order to use the program..
When you got the reply did you reply to them saying it is not a virus please recheck manually?
Send it again zipped and password protected by password infected to email@example.com in the email say why it is not a virus and your OS. When you get the reply reply to the email with the job number in it but send it again to the above address not the address the reply came from.
Post the analysis number here as well
Well I got an email back, doesn't really say much besides it being inconclusive.
Analysis ID: 6524802
I assume waiting for another email regarding further analysis? sigh - why can't McAfee just add an option to ignore a file scan. honestly.